Service Engineer

Job Description
Job Summary Accelerate the growth of Processing Services within the Ice Cream business by identifying and converting new opportunities while delivering high-quality technical support. In this role, you will independently install and commission Tetra Pak equipment, execute preventive and corrective maintenance, and provide impactful customer training. You will troubleshoot complex issues with a structured approach, continuously optimize equipment performance, and build strong customer relationships, while also acting as a coach to support the development of fellow engineers. This is a permanent role based in any of the following locations:
• Monza, Italy
• Rubiera, Italy The job requires up to 60-70% travel of the time in Italy. What You Will Do Technical Service & Support Responsibilities
• Lead, plan, coordinate and execute preventive maintenance activities, ensuring compliance with the agreed scope of delivery.
• Execute installation, commissioning and performance validation for Capital Equipment installations at customer sites.
• Reinstate equipment/lines into production according to agreed service targets.
• Execute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues, with Remote Support if needed.
• Conduct systematic root cause analysis to enable permanent resolution.
• Report and manage all discovered Technical Issues according to the QTIM process and escalate when needed.
• Perform production support and breakdown activities on customer sites.
• Execute installation of complex (Automation) upgrade kits according to procedures and reinstate lines into production according to agreed service targets.
• Conduct operator and maintenance-related customer training (on-site or remote).
• Act as lead engineer for Capital Equipment installations at customer sites.
• Ensure all work meets product quality and food safety standards; address any issues.
• Lead daily customer contact and manage the operational relationship. Business Development & Sales Responsibilities
• Contribute to the growth of the Processing Services Ice Cream business through opportunity development, customer engagement, and successful sales conversion.
• Assess current installed based and convey opportunities to customers in collaboration with Market Operations.
• Identify business opportunities and share with Service Key Account Managers.
• Suggest solutions, support sales activities, and maintain knowledge of services and solutions.
• Follow up operationally on contracts, taking decisions to proactively manage outcomes (profitability and performance).
• Promote a safe working culture and comply with Tetra Pak and customer safety regulations.
• Act as an ambassador for Tetra Pak, maintaining strong relationships and protecting company reputation. Profile Description We believe you have
• Proven experience in installation, commissioning, and maintenance of industrial equipment (preferably within food processing or packaging).
• Strong technical skills in mechanical, electrical, and automation troubleshooting (HW, SW, networks).
• Experience working directly with customers, with strong communication and stakeholder management skills.
• Capability to identify commercial opportunities and support sales activities in collaboration with internal teams.
• Commitment to safety, quality, and food standards, with a structured and accountable way of working
• Experience in business development is considered an advantage.
• Professional proficiency in English, both written and spoken, is required. Knowledge of Italian is highly desirable and will be considered a strong advantage
• For internal applicants: previous role as Service Engineer. EU Pay Transparency Tetra Pak provides the following compensation indication in good faith as a guide to what may be paid and/or offered for this position. The range reflects the minimum and maximum target for new hire salaries for this role, level and the applicable local market conditions on a full-time basis. For part-time or alternative schedules, pay will be proportionately adjusted based on contractual

working hours
. Ranges are determined by role, level, and applicable local market conditions. Within the applicable range, individual pay is determined based on job-related skills, experience, and relevant education or training, consistent with our commitment to pay equity. Below is an indication of the compensation and benefits typically offered for this position. Gross annual base salary range: EUR 40,918.69 – 58,453.27 Variable pay: This role is eligible for an annual discretionary incentive subject to company and individual performance

Benefits:

We offer
a comprehensive benefits package designed to support overall well-being and professional development. While details may vary by location, core benefits typically include paid time off, flexible work arrangements, and other programs aligned with local policies and eligibility requirements. Information provided in accordance with the EU Pay Transparency Directive (Directive (EU) 2023/970).

We Offer

We Offer
You
• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. This job posting expires on 14th October 2026. If you have any questions about your application, please contact Zsofia Tamaska
- zsofia.tamaska@tetrapak.com. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics.
If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form: Accommodation Request. Our Careers site has a dedicated page to DEI
- Diversity, equity and inclusion | Tetra Pak Global. Zsofia Tamaska