Assistant Front Office Manager

17 ore fa

Rome, Lazio, Italia J.K. Place Tempo pieno

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Company Description J.
K. Place is a luxury boutique hotel brand known for its curated properties in Capri, Paris, and Rome, with a new location opening soon in Milan. Each hotel offers an intimate, high-end experience, blending refined design with personalized service. The brand focuses on creating distinctive stays that reflect the character of each city while maintaining a consistent standard of elegance and hospitality. Team members join an international environment where attention to detail and guest satisfaction are central to daily operations. Role Description The Assistant Front Office Manager is a full-time, on-site role based at J.
K. Place in Rome. This position supports the Front Office Manager in overseeing daily front desk operations, including guest check-in and check-out, reservations, and handling guest inquiries. The role involves supervising front office staff, ensuring consistent service standards, and addressing guest feedback to maintain high levels of satisfaction. The Assistant Front Office Manager coordinates with other departments to ensure seamless guest experiences, manages administrative tasks such as reporting and scheduling, and helps implement front office procedures and policies. The role also requires maintaining a polished lobby presence, resolving issues promptly, and upholding the brand’s luxury service culture. Qualifications
• Strong front office and office administration skills, including managing daily operations, coordinating schedules, and handling reservations efficiently.
• Proven ability in customer service and customer satisfaction, with a focus on delivering professional, courteous, and personalized guest experiences.
• Excellent communication skills, both verbal and written, with the ability to interact confidently with guests, team members, and management.
• Previous experience in hotel front office or hospitality management, ideally within a luxury or boutique hotel environment.
• Solid leadership and team coordination abilities, including training support staff and promoting a collaborative work culture.
• Strong problem-solving and decision-making skills, with the capacity to handle guest issues and operational challenges quickly and discreetly.
• Good organizational and time-management skills, with attention to detail in documentation, reporting, and follow-up.
• Proficiency with hotel property management systems and common office software; additional language skills, especially Italian and English, are highly beneficial.

Assistant Front Office Manager

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Assistant Front Office Manager

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