DMV Communication Center

Introduction Use your customer service skills and expertise to answer inquires, research solutions, process customer applications, and communicate important and up-to-date information with the Division of Motor Vehicles (DMV) as a DMV Customer Service Representative Required These positions offer a hybridized work schedule. The positions will be headquartered at and required to work from one of the DMV Customer Service Centers listed below at least 2 days per week:
• Alma Customer Service Center located at 407 S 2nd St., Alma, WI 54610
• Durand Customer Service Center located at 116 W Main St., Durand, WI 54736
• Florence Customer Service Center located at 4793 Forestry Dr., Florence, WI 54121
• Hurley Customer Service Center located at 1200 10th Ave., Hurley, WI 54534
• Iron River Service Center located at 7615 Railroad St., Iron River, WI 54847
• Keshena Service Center located at W2727 Our Children's Rd., Keshena, WI 54135
• Neillsville Service Center located at 400 Hewett St., Neillsville, WI 54456
• Park Falls Service Center located at 330 4th Ave. S, Park Falls, WI 54552
• Westfield Service Center located at 438 Industrial Dr., Westfield, WI 53964 The two in office days will be 10-hour shifts at a two-day DMV service center listed above. In office days will be based on which service center you work from. The other three days (20

working hours
), you will be teleworking. Your work hours will be scheduled between our normal business hours which are 7:30 AM to 5 PM, Monday through Friday. Additional details regarding the work schedule can be discussed during the interview. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. Benefits WisDOT is a great place to work In addition to meaningful and rewarding work,

we offer
a competitive benefits package featuring:
• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here. The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work. Position Summary The DMV Communication Center Representatives answer questions and determine eligibility for drivers and occupational licenses and reinstatements, ID card issuance, various traffic offenses, and point assessment statuses. These representatives respond to inquiries regarding titling and registering vehicles, the vehicle emissions program, registration suspensions, records requests, and various other vehicle related issues. These positions also regularly read and interpret state statutes and federal regulations related to vehicle titling, registration, and driver licensing. Contacts will include the general public, in-state and out-of-state vehicle dealerships, law enforcement, state and federal agencies, and numerous other business partners. Salary Information These positions are in schedule-range (02-11) with a starting pay rate of $25.04/hr, with a $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 12 months of service, and receives at least $29.28/hr. Saturday hours may occasionally be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. Job Details This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. DMV will provide a computer and other computer equipment. The selected candidates will be responsible for having at least 65 MPBS download and 15 MPBS upload internet bandwidth. This recruitment may be used to fill similar vacancies for the next 3 to 6 months. Qualifications Qualified applicants will have all the following:
• Experience providing customer service including researching and resolving customer issues or concerns.
• Experience working with Microsoft Outlook, Word and/or Excel. In addition to having all the above, well-qualified applicants will have one or more of the following:
• Experience in a high-volume customer service call/communication center (contacting customers via phone, email, or chat).
• Experience interpreting and explaining complex information, such as laws and statutes.
• Experience performing work that requires multitasking.

How To Apply
Apply online To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. This application only requires you to submit a resume. Within your resume, you should describe your education, training, and experience as it relates to the items listed in the “Qualifications” section of the job announcement. A letter of qualifications is not required nor will be accepted. Your application materials are very important part of your application and is used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in your resume, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes submitted with more than 3 pages will not be considered after page 3. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the

job description
and details about this specific job posting can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623. Deadline to Apply The deadline to apply is 11:59 PM CST on Monday, November 9, 2026.