Global Application

CONTEXT The Global Application & Processes TechOps Quality Manager is someone who can effectively cross-collaborate with multiple stakeholders with the aim to lead area project activities including preparation of deliverables, process design and business partner’s iteration management. Defining the current and future state of the Menarini Group business processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions, this person must be:
• A talented IT Application professional who loves complex and high stakes challenges
• Determined to succeed by driving timely delivery of end-to-end IT digital solutions
• Experienced in managing and developing IT application teams This role will be responsible for the effective implementation, management and optimization of the Quality area solutions driving internal and external partners, configuring and maintaining the system, managing updates and troubleshooting issues. The ideal candidate will have a strong understanding of Quality processes, technical expertise in relevant applications, and the ability to collaborate effectively with cross-functional teams across the globe. The Global Application & Processes TechOps Quality Manager will work closely with the key stakeholders to gather customer requirements, translate them into clear requirements documents, write compelling business cases and proposals, and then deliver cost-effective solutions, tracking business feedback in order to build improvements into future solution requirements. MAIN ACTIVITIES AND RESPONSIBILITIES Develop, Coach and Lead an experienced IT Quality team, while directly leading complex initiatives. The overall responsibilities are: Process design:
• Mapping of business processes and analysis of the impact of new processes or systems within the Company group
• Process modelling (as-is) and re-design (to-be) according to predefined goals or changing driver
• Business operating model’ improvements identification in line with business objectives and priorities
• Benchmarking about emerging technologies (including AI features) and their potential impact on Quality processes, advocating for their adoption when relevant.
• Support the Business Key-Users and Process Owners managing the change, with all the related aspects
• Collaborate with stakeholders across the organization to thoroughly understand business needs, pain points, and opportunities for improvement. Project Management and Execution:
• Interact with Business Key-Users and Process Owners
• Gather and analyse business requirements
• Design the technical solution
• Develop and manage detailed project plans, schedules, budgets, and resource allocations to ensure successful project execution.
• Lead or participate in multiple projects (draw project documentation, detail project scope, check priorities)
• Manage external providers and relationships with technology vendors, implementation partners, and other stakeholders, ensuring successful project delivery, ongoing support, and alignment with strategic objectives
• Oversee the implementation of selected business applications, ensuring seamless integration with existing systems and processes, while maximizing the value delivered by each platform.
• Monitor project progress, identify and mitigate risks, manage the change requests
• Drive user adoption of new technologies and processes leading through effective change management and communication
• Lead multiple projects, managing the related budgets, track spending, and optimize spending on the different initiatives
• Support Post go-live
• Identify improvement opportunities (proactive and reactive) Application Maintenance and Continuous Improvement
• Perform project lessons learned, gather feedback from Business Key-Users and Process Owners on the effectiveness of implemented solutions.
• Identify areas for continuous improvement and collaborate with internal stakeholders or vendors to address them.
• Monitor vendor performance and ensure adherence to service level agreements (SLAs).
• Monitor the Application Maintenance budget and track spending
• Maintain robust governance structures for all implemented solutions, safeguarding system integrity and compliance with Global standards and policies Business Applications management:
• Business Applications lifecycle management (Maintenance & Retirement included)
• Supervise the end-to-end integration process and related roadmaps
• Collaborate with strategic vendors and drive the contractual stages to set up the relationship
• Collaborate with Infrastructure teams to support cross-functional integration and system optimization. JOB REQUIREMENTS

Education:
• Master degree in STEM or Business Administration
• English language: from B2 level Professional

experience:
• 5+ years relevant professional experience in a comparable position in an international pharma company with a complex structure or in a consulting company
• Previous experience in process design projects
• Previous experience in transformation initiatives as Functional Analyst
• Previous Experience managing and developing IT Teams
• Deep knowledge on Quality processes (Quality Assurance and Quality Control) with specific experience in the pharmaceutical and diagnostic industry in compliance with GxP regulations within a complex operational landscape
• Proven experience in leading successful IT Projects, with a focus on implementing business applications for Quality Processes (e.g. LIMS; QMS; DMS) preferably within manufacturing sector of pharmaceutical and diagnostic industry or similar industries
• Strong understanding of Quality processes
• Solid understanding of GAMP 5 guidelines, CSV and FDA 21 CFR Part 11 / EU Annex 11 regulations
• Experience in partnering with Quality, Production, Engineering and Supply chain functions. Additional knowledge:
• Experience in one or more SAP modules (e.g. SAP QM) or other relevant ERP platforms is considered as a plus
• Knowledge of specific QMS/DMS solutions such as TrackWise and Veeva Quality Docs is considered a plus
• Experience with data visualization and reporting tools, like Power BI or similar platforms will be beneficial
• Experience with AI features and implementations will be beneficial
• Experience in digital innovation and transformation
• Analytic approach, problem solving skills and ability to handle data
• Experience in organizational design
• Proactivity and orientation to change and ability to work with different stakeholders
• Teamwork oriented & Goal-driven
• Excellent communications skills
• Experience on Google Suite (preferred). The selected candidate will be employed under Category A in accordance with the provisions of the current National Collective Bargaining Agreement (CCNL) for the Chemical and Pharmaceutical Industry, with an estimated annual base salary between Eur 50.000,00 and Eur 60.000,00, including all applicable contractual and remuneration terms, and in compliance with Legislative Decree No. 96/2026. THE COMPANY Menarini Group is the leading Italian pharmaceutical company with a global presence, recognized worldwide for the quality of its products and services. Its success is built on a long-term strategy focused on Research, Innovation, and Internationalization, combined with a deep commitment to understanding and meeting the evolving needs of physicians and patients. The Group is dedicated to delivering high-quality therapeutic and diagnostic solutions, guided by strong ethical principles, a continuous drive for innovation, a people-centric approach, and a steadfast commitment to environmental sustainability. Collaboration with international partners is one of Menarini Group’s key strengths. By fostering strategic partnerships, the Group creates synergies that drive the development of innovative healthcare solutions, pharmaceutical products, and value-added services. At Menarini, quality is more than a standard. It is the foundation of a shared strategy that guides every aspect of the Group’s operations and supports its mission to improve patients’ lives worldwide.