Client Advisor

Job Description
Client Advisor (M/F/D) Part Time
- KINRADEN

Location:
Milan, Italy We are looking for a refined and commercially driven Sales Associate to join a Copenhagen-based fine jewellery brand opening a new boutique in the heart of Milan. The ideal candidate has strong communication skills and a genuine passion for jewellery, design, fashion and craftsmanship. This role goes beyond traditional retail sales: the Sales Associate will act as a true ambassador of the boutique, guiding clients through the collections with knowledge, sensitivity and an understanding of the creative and artisanal values behind each piece.

Key Responsibilities
• Welcome and advise local and international clients, delivering a highly personalised and sophisticated boutique experience.
• Present and sell fine jewellery collections with confidence, explaining their design concept, materials, craftsmanship, inspiration and distinctive aesthetic identity.
• Understand clients’ personal style and preferences in order to recommend pieces that reflect their taste, lifestyle and individual personality.
• Develop a strong knowledge of the collections, including gemstones, precious metals, finishes, techniques, proportions, colours and design details.
• Communicate the creative story behind each collection and convey the values of the designer, atelier and brand.
• Build long-term relationships with local and international clients through attentive clienteling and CRM activities.
• Develop a personal portfolio of clients and proactively support repeat business and private appointments.
• Achieve individual and boutique sales objectives while maintaining an advisory and relationship-driven approach. Provide and receive feedback.
• Support VIP appointments, private presentations, launches, exhibitions and boutique events.
• Follow developments in contemporary jewellery, fashion, art and design in order to engage naturally with a sophisticated clientele.
• Ensure that jewellery is presented and handled according to the highest visual merchandising, security and product-care standards.
• Assist with stock management, product movements, packaging, after-sales service and daily boutique operations.
• Collaborate closely with the boutique team to maintain a consistent, elegant and knowledgeable customer experience. Candidate Profile We are particularly interested in candidates with experience in:
• Fine jewellery
• Contemporary or designer jewellery
• High jewellery
• Luxury fashion and accessories
• Watches
• Design, art or collectible objects
• Premium luxury retail
• Five-star hospitality with a strong international clientele Jewellery & Design Sensibility The successful candidate should demonstrate a genuine appreciation for jewellery as both a luxury product and an expression of design and craftsmanship. A strong candidate will ideally have:
• Genuine interest in jewellery, design, architecture, fashion or the decorative arts.
• Appreciation of craftsmanship and artisanal production.
• Sensitivity to form, proportion, colour, materials and detail.
• Curiosity about gemstones, precious metals and jewellery-making techniques.
• Ability to understand and communicate the creative concept behind a collection.
• Confidence discussing design and aesthetics with knowledgeable and sophisticated clients.
• Awareness of contemporary jewellery and international luxury trends. Formal gemmological or jewellery training is considered an advantage but is not essential. Personal Qualities The ideal candidate will combine:
• Strong commercial and interpersonal skills.
• Natural elegance and excellent presentation.
• Excellent listening skills and an intuitive understanding of clients’ preferences.
• Discretion and confidence when dealing with high-profile and VIP clients.
• Intellectual curiosity and genuine interest in design and culture.
• Attention to detail.
• Ability to communicate product value through storytelling rather than purely transactional selling.
• Team spirit combined with individual accountability for sales performance.
• Flexibility to work according to boutique opening hours, including weekends when required. Languages Given the international profile of the boutique:
• Italian: fluent / professional proficiency – required
• English: fluent / professional proficiency – required Knowledge of an additional language is considered a significant advantage, particularly:
• French
• German
• Arabic
• Mandarin Chinese
• Russian
• Spanish Experience Ideally 2–5 years of experience in fine jewellery, luxury fashion, watches, design-led retail or another high-end client-facing environment. Candidates with experience in galleries, collectible design, luxury interiors, premium hospitality or other environments where product culture, aesthetics and highly personalised service are central may also be considered. The Profile We Are Looking For The ideal profile combines commercial instinct, cultural curiosity, aesthetic sensitivity and exceptional client relationship skills. Position: Full-time

Location:
Milan