Gouvernante (m/w/d)

To lead our Housekeeping department at SAN SONNEA Family, we are looking for an experienced, quality-conscious and strong leader as Gouvernante / Executive Housekeeper (m/f/d) who combines attention to detail, excellent organizational skills and the highest standards of cleanliness and hospitality to create a welcoming and impeccably maintained environment in our exclusive 5-star family resort. Your Tasks
• Overall responsibility for the Housekeeping department, ensuring impeccable cleanliness and presentation of our rooms, suites, villas and public areas
• Leading, training and continuously developing the Housekeeping team
• Organizing and coordinating all Housekeeping operations, including shift scheduling and staff assignments
• Inspecting and approving guest rooms, suites and villas before arrival, ensuring the highest standards of cleanliness and presentation
• Organizing and monitoring the quality of daily room cleaning and special guest arrangements
• Ensuring welcoming and family-friendly room setups while considering individual guest preferences
• Managing linen, cleaning products, amenities, materials and high-quality equipment
• Monitoring inventory levels and planning and ordering supplies according to operational needs
• Ensuring the proper use of cleaning products and equipment while complying with all hygiene and safety regulations
• Working closely with Front Office, Maintenance, SPA and all relevant operational departments
• Fostering a professional, welcoming and quality-oriented Housekeeping culture

Your Profile
• Several years of professional experience in Housekeeping within upscale or luxury hospitality, ideally at least 4-5 years, including initial leadership experience
• Completed professional training in hospitality or cleaning services is an advantage
• Strong quality awareness and exceptionally high standards of cleanliness, order, aesthetics and presentation
• Experience in organizing and coordinating professional Housekeeping operations
• Strong leadership skills, empathy and enjoyment of motivating and developing a team
• Structured, independent and solution-oriented approach to work with a strong sense of responsibility
• Excellent organizational skills, flexibility and resilience, even during busy operational periods
• Professional and confident demeanor with excellent communication and teamwork skills
• Understanding of the specific needs of families and children, as well as the importance of Housekeeping as an essential part of an exceptional guest experience
• Good command of Italian; additional language skills are an advantage

What We Offer
• All-inclusive onboarding when you start to ensure a smooth transition
• Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities
• Flexible work schedules, as well as health, pension, and social insurance
• Performance-based compensation
• Free employee restaurant serving breakfast, lunch, and dinner (even on days off)
• Accommodation in employee housing if needed
• Free parking
• Attractive continuing education opportunities, as well as career and advancement opportunities
• Organization of events and group outings for employees
• Discounts on spa treatments, store products, and partner hotels
• Free use of the gym If you share our passion for hospitality, we'd love to hear from you.