Commercial Processes and Digital Transformation Manager

Position Summary The Commercial Business Transformation Manager is responsible for designing, developing and driving the evolution of commercial processes, governance models, operating frameworks and digital business requirements supporting the growth of the Cooling business. The role acts as an internal transformation leader, working closely with Sales, Tendering, Product Management, Marketing and Business Operations teams to define future-state commercial processes, develop business playbooks and support the implementation of major business and digital transformation initiatives. Success in this position requires a combination of commercial understanding, process design capability, structured problem solving and change leadership to ensure that business growth can be supported through scalable, efficient and standardized ways of working.

Key Responsibilities
Commercial Process Design
• Lead the design and continuous improvement of commercial processes across the customer journey.
• Analyze existing ways of working and identify opportunities for simplification, standardization and efficiency improvements.
• Define future-state commercial operating models supporting business scalability and regional growth.
• Facilitate alignment across stakeholders and functions on new process definitions and governance structures.
• Drive process harmonization while maintaining flexibility for different business environments and market needs. Commercial Playbooks & Governance
• Develop and maintain commercial playbooks, operating procedures and business guidelines.
• Translate strategic objectives into clear execution frameworks and actionable operating models.
• Establish governance mechanisms supporting consistent execution across the organization.
• Create best-practice repositories and standard methodologies for recurring commercial activities.
• Define roles, responsibilities, decision-making frameworks and escalation paths for critical commercial processes. Digital Transformation & Business Requirements
• Act as business process owner for commercial transformation initiatives involving digital platforms and enterprise systems.
• Define business requirements, user stories and functional specifications supporting process digitization.
• Collaborate with IT, digital and business teams to ensure future solutions adequately support commercial objectives.
• Participate in testing, validation and business readiness activities associated with new system deployments.
• Ensure alignment between commercial processes and digital tool capabilities. Strategic Initiatives Management
• Support cross-functional transformation projects impacting commercial effectiveness and business performance.
• Structure transformation roadmaps, milestones and implementation plans.
• Coordinate initiative tracking, action management and progress reviews.
• Monitor risks, dependencies and organizational impacts associated with transformation programs.
• Support leadership in prioritizing initiatives and allocating resources to maximize business impact. Business Performance & Insights
• Define performance indicators for commercial processes and transformation initiatives.
• Monitor effectiveness of newly implemented frameworks and methodologies.
• Identify process bottlenecks and recommend corrective actions.
• Support leadership decision-making through data analysis, business insights and performance reporting.
• Drive a continuous improvement mindset across the organization. Key Deliverables During the first 12–24 months, the role is expected to deliver:
• Commercial Process Frameworks.
• Sales and Tendering Playbooks.
• Governance Models and RACI Structures.
• Commercial Excellence Guidelines.
• Business Requirements for Digital Transformation Programs.
• KPI and Performance Monitoring Frameworks.
• Best Practice Repositories.
• Standard Operating Procedures for critical commercial activities.
• Business Process Documentation and Process Maps.
• Transformation Roadmaps supporting future organizational evolution.
• Knowledge Management repositories supporting capability development and organizational consistency. Qualifications Education
• Bachelor's Degree in Business Administration, Engineering, Economics or a related discipline.
• MBA or Project Management certification is considered a plus. Experience
• 5+ years of experience in Commercial Excellence, Business Transformation, Process Improvement, Sales Operations or Strategic Program Management.
• Proven experience designing and implementing commercial processes and operating models.
• Experience working within complex, international and cross-functional organizations.
• Experience supporting digital transformation initiatives and business process redesign.
• Exposure to Data Center, Cooling, Industrial, Energy or Technology businesses is highly desirable. Skills
• Strong process design and process optimization capabilities.
• Excellent business analysis and problem-solving skills.
• Ability to translate complex business challenges into clear and scalable solutions.
• Strong project and change management skills.
• Excellent stakeholder management and influencing capabilities.
• Strong analytical mindset combined with execution focus.
• Exceptional written communication skills.
• Ability to create high-quality business documentation, including playbooks, procedures, governance frameworks, operating models, business requirements and executive presentations.
• Ability to structure ambiguous concepts into clear, actionable and well-documented business frameworks.
• Proficiency in Microsoft Office tools, particularly PowerPoint, Excel and Visio or equivalent process-mapping tools. What's in it for me?
• Lead transformational programs with direct impact on business strategy and profitability
• Work alongside senior leaders on initiatives that shape the future of our commercial approach
• Join a team that values innovation, collaboration, and continuous improvement
• Grow your career through challenging, high-visibility projects and strategic exposure Ready to transform pricing and quotation at scale? Apply today At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits
- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.