Customer Service Manager
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• Supervisionare e coordinare il team Customer Service Representative, supportandolo nella gestione delle attività quotidiane e occupandoti della formazione e dello sviluppo delle persone.
• Collaborare con le diverse funzioni aziendali coinvolte nel processo d'ordine per assicurare la corretta definizione dei capitolati di produzione e la regolare evasione degli ordini.
• Collaborare con il team Sales per monitorare il flusso degli ordini ed evidenziare eventuali scostamenti rispetto al budget.
• Lavorare con la pianificazione nell'analisi del portafoglio ordini, facilitando la risoluzione delle eventuali criticità.
• Monitorare le performance OTIF (On Time In Full) dei clienti e definirai, in collaborazione con le funzioni coinvolte, eventuali piani di miglioramento.
• Collaborare con i Project Manager per ottimizzare le tempistiche e assicurare la completezza delle informazioni necessarie alla definizione dei capitolati.
• Analizzare i processi più critici all'interno del team Customer Service, identificando opportunità di miglioramento e proponendo soluzioni. Requisiti
• Laurea triennale o magistrale; in alternativa, diploma accompagnato da una consolidata esperienza nel ruolo.
• 3–5 anni di esperienza in un ruolo analogo.
• Ottima conoscenza della lingua inglese, la conoscenza del francese costituisce un plus.
• Ottime capacità di teamworking e people management.
• Spiccate capacità organizzative e di gestione delle priorità.
• Forte orientamento al problem solving e alla ricerca di soluzioni.
• Capacità di prendere decisioni in modo pragmatico.
• Proattività, precisione e attenzione ai dettagli e ai numeri.
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