Energy Advisory Manager

The Energy Advisory Manager leads the Energy Advisory Team, making sure customers get clear, practical, and expert assistance to understand and manage their energy consumption. The role includes developing the team, delivering high-quality energy advice and tariff education. It supports customers with detailed energy consumption questions and seeks to continually improve the overall customer experience. Team Leadership
• Lead, empower and develop the Energy Advisory Team, setting clear objectives and expectations.
• Coach and support colleagues to build their knowledge, confidence and capability.
• Manage team performance through regular feedback, one to ones and development conversations. Energy Advice & Customer Support
• Ensure customers receive accurate and accessible advice on energy use, tariffs, billing, AMI, heating solutions and improving energy conservation.
• Supervise complex energy usage enquiries and investigations, ensuring customers receive clear explanations and practical recommendations.
• Support both domestic and commercial customers with their energy needs.
• Ensure effective customer aftercare following energy advice, tariff changes and other energy related activity. Customer Engagement
• Develop and manage proactive customer interaction and education initiatives to help customers better understand and manage their energy use.
• Identify opportunities to improve customer communications, guidance and support.
• Ensure customers who may need additional assistance receive appropriate and accessible support. Continuous Improvement
• Supervise the quality and consistency of advice provided by the team.
• Use customer feedback, operational insight and emerging trends to seek opportunities for improvement.
• Develop and improve processes, customer journeys and ways of working.
• Ensure customer records and advisory activity are accurate and appropriately documented. Collaboration
• Build strong working relationships across JE to deliver joined up customer outcomes.
• Share customer insights, emerging themes and recommendations with relevant partners.
• Work collaboratively on tariff, AMI, customer engagement and energy advisory initiatives.
• Strong leadership and people management skills.
• Excellent customer experience and communication skills.
• Strong analytical and problem-solving capability.
• Ability to understand and explain complex energy, tariff and billing information clearly.
• Strong coaching and team development skills.
• Good planning, organisation and stakeholder management skills.
• Knowledge of energy usage, tariffs, billing and energy efficiency.
• Understanding of customer experience and continuous improvement principles. Experience
• Experience leading, managing or coaching colleagues within a customer focused environment.
• Experience managing complex customer enquiries, investigations or escalations.
• Experience using customer or operational insight to improve services or processes.
• Experience working collaboratively across different teams and stakeholders.
• Previous experience within energy, utilities, customer accounts, tariffs or energy advice would be advantageous. Jersey Electricity provides excellent benefits, catered towards financial, physical and mental wellbeing. Starting with private medical insurance, discounted electricity rates, discounts within our Powerhouse shop, subsidies on EVs, gym memberships, on-site Mental Health First Aiders, organised sports and activities groups.

We offer
competitive salaries combined with an attractive pension. We are family-friendly and strive to give you a life work blend to both love your job, do excellent work and spend meaningful time with your family and friends. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status. Jersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future. Jersey Electricity’s Vision Jersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision: JE 6 Strategic Pillars
• Digital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.
• Customer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers.
• Energy Sourcing and Supply – prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.
• Future Proof the JE Business Model – continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.
• Island-wide Electrification and Decarbonization – continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.
• Great Employer – continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey. We are an engaged and focused workforce, committed to ensuring we “keep the lights on” across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services. We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview. Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision. Being An Employee Of Jersey Electricity, You Will
• Share in the success of ground-breaking projects to electrify the island;
• Be part of a highly skilled and developing workforce;
• Participate in company-wide wellbeing initiatives;
• Develop both professionally and personally in a supportive environment;
• Benefit from a competitive rewards and compensation package;
• Help us develop our engaged, diverse and innovative workforce; What Our Employees Say “The employees, and the support from colleagues who I work with on a day to day basis, are helpful and friendly making it an attractive place to work” “Great team with a manager who understands outside life and flexibility when needed” “Real sense of purpose to enable life's essentials in Jersey
- and real ability to make a difference to support a low carbon world” “I think JE is a great place to work with fantastic people, variety of career opportunities , lots of challenges and great values” “It’s a really good company to work for, highly recommended to anyone to join Jersey Electricity” “It's a great team with some really kind people who will often go the extra mile. Also great to work somewhere that is so crucial to island life and knowing that if we do our jobs well it benefits everyone”