Assistant Store Manager

23 ore fa

Milan, Lombardy, Italia Azienda Anonima Tempo pieno 30.000 € - 35.000 € Contratto

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Location:
Milan, Italy Type: Full-Time, fixed term (October to February) Hours: as per store hours (flexibility required for shifts) About The brand Italian luxury womenswear brand, ready to wear & accessories. Your Role 1. Sales & Business Development:
• Deliver an outstanding customer experience through personalized service and styling advice.
• Process transactions accurately and efficiently
• Support store manager with driving and maximizing boutique sales performance to achieve monthly and yearly targets.
• Support Store manager with monitoring key performance indicators (KPIs) and provide regular reports to senior management, identifying opportunities and challenges. 2. Client Relationship Management (Clienteling) & customer service :
• Cultivate and nurture relationships with VIP clients and develop a loyal client base.
• Support with clienteling activities, encouraging the team to build meaningful, long-term relationships with clients.
• Personally engage with top clients, providing them with personalized service and exclusive access to new arrivals and events. 3. Team management:
• Support store manager to conduct regular training sessions on customer service, product knowledge, and sales techniques.
• Support store manager to manage staff schedule, ensuring sufficient coverage during peak hours and seasonal high-demand periods. 4. Store Operations & Administration:
• Support with daily operations, including opening and closing procedures, cash handling, and inventory management.
• Work with the rest of the team to maintain an organized, efficient back-of-house area, ensuring accurate stock levels and timely replenishment of items.
• Support manager to coordinate with headquarters on inventory needs, store supplies, and any maintenance issues. 5. Visual Merchandising & Boutique Presentation:
• Maintain the highest standards of visual merchandising and store presentation
• Support with seasonal visual changes, special promotions, and window displays to maintain a fresh, inviting store environment. 8. Event Planning & In-Store Experiences:
• Support manager with planning and coordinating in-store events, such as collection launches, VIP shopping sessions, and exclusive previews. What We’re Looking For
• 3 years’ experience in high end retail
• Passionate about luxury fashion and retail
• Strong communication and interpersonal skills
• Fluent in English; Spanish and additional languages are a plus
• Highly adaptable and able to work in a fast-paced environment
• Team player with a proactive and positive attitude
• Detail oriented & analytical
• Availability to work flexible shifts, including evenings and weekends

How to Apply
If you are a motivated leader with a passion for luxury retail and customer service excellence, please submit your CV and a cover letter detailing your relevant experience and interest in this role

Assistant Store Manager

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