Customer Service Representative

1 giorno fa

Cernusco sul Naviglio, Lombardy, Italia Murata Tempo pieno

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Job Purpose Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction. Responsibilites and Tasks
• Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:
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- Order entry, rescheduling and expediting via internal system
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- Ensure correct placing of purchase orders
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- Adjust and improve purchase orders (change, improvement, escalation)
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- Monitor and control reservation controlled items (CBM, Ceiling, etc.)
• Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:
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- Invoicing, credit/debit
- and selfbill handling: ensure a timely payment and balancing of stock and return shipments
• Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:
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- Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive
- and obsolete stock levels
• Master file maintenance: facilitate the day-to-day running of the customer’s account:
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- Maintain accurate customer information, in order to have a clear record of customers’ specific requirements
• Customer Relationship: join customer visits depends on necessity:
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- Support Sales actively in terms of Logistic/SCM issues and customer visits
• Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:
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- Follow processes in line with documented procedures within the job’s authorization levels Required Knowledge/Experience
• Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)
• Advanced experience in ERP systems (USSO/AS400, SAP, etc.)
• Basic commercial Skills
• Good English and local language skills in speaking and writing
• Basic skills in standard software (MS Office, etc.) and Murata specific software
• Basic product knowledge
• Basic knowledge in Quality Management
• Basic communication skills (active listening, conflict management)
• Ready for business trips
• Basic negotiation skills

Customer Service Representative

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Customer Service Representative

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