Purser (Capo Cabina) F/H

The compagny La Compagnie is the French boutique airline that reinvents Business Class as a unique, human-scale experience, operating flights between Paris and New York, Milan and New York, and Nice and New York. On board, passengers enjoy the comfort of 76 lie-flat seats, an innovative entertainment system, free and unlimited Wi-Fi access, and seasonal menus crafted by renowned chefs. More informations : www.lacompagnie.com

Job Description
As part of its continued growth and expansion strategy, and in preparation for the planned opening of a new operational base at Milan Malpensa Airport (MXP), La Compagnie is currently seeking qualified and motivated Purser (Cabin Crew Supervisors) for permanent positions (open-ended contracts). This position offers an exciting opportunity to join a dynamic and expanding airline renowned for its exclusive all-Business Class transatlantic operations and commitment to delivering exceptional customer service. Selection Process Selection date : December 3, 2026

Location:
Milan, Italy Pre-selected candidates will be contacted by phone starting November 23, 2026. During this call, they will be informed of their assigned interview time slot. Prior to the motivation interview, candidates will be required to complete an English language assessment. Only candidates who achieve a minimum score of 80% will be invited to proceed to the motivation interview. Expected start date : February 2027 Your Responsibilities As a Purser (Cabin Crew Supervisor), you will act as La Compagnie's ambassador on board while taking a leading role in cabin crew coordination, safety, operational efficiency and the delivery of an exceptional passenger experience. You will be responsible for supervising and supporting the cabin crew, ensuring compliance with company procedures and maintaining La Compagnie's premium service standards throughout long-haul operations. Your Main Responsibilities Will Include
• Safety and Security
• Ensure the safety and security of passengers and crew in compliance with applicable aviation regulations and company procedures.
• Supervise and coordinate the implementation of safety and security procedures on the ground and in flight.
• Lead cabin crew safety briefings and ensure all crew members are fully informed of their duties and responsibilities.
• Manage disruptive or unruly passengers and support crew members in handling challenging situations.
• Monitor cabin conditions throughout the flight and ensure appropriate action is taken when necessary.
• Oversee cabin safety checks and verify the proper functioning of cabin equipment, including emergency and safety equipment.
• Coordinate the management of cabin equipment malfunctions and operational irregularities.
• Supervise and assist crew members in providing first aid and managing onboard medical emergencies.
• Ensure appropriate assistance is provided to passengers with special needs, including passengers with reduced mobility and unaccompanied minors.
• Customer Service and Passenger Experience
• Lead and supervise the cabin crew in delivering exceptional onboard service, in accordance with La Compagnie's premium standards.
• Ensure a consistent, personalized and high-quality passenger experience throughout the flight.
• Act as the main point of contact for complex passenger requests, complaints and sensitive situations.
• Monitor onboard service delivery and ensure compliance with established service procedures and quality standards.
• Coordinate and oversee premium meal and beverage service, ensuring efficiency, consistency and attention to detail.
• Anticipate passenger needs and ensure that the crew delivers a discreet, attentive and personalized service.
• Promote a strong customer-oriented culture within the cabin crew and lead by example in delivering service excellence.
• Leadership and Crew Management
• Lead, coordinate and motivate the cabin crew throughout all phases of flight.
• Organize and conduct pre-flight briefings, clearly communicating operational priorities, safety requirements and service expectations.
• Allocate duties and responsibilities among crew members to ensure efficient cabin operations.
• Foster a positive working environment based on teamwork, professionalism and mutual respect.
• Provide guidance, coaching and operational support to cabin crew members.
• Ensure effective communication and coordination between the cabin crew and the flight deck.
• Demonstrate strong leadership, sound judgment and effective decision-making, particularly in challenging or unexpected situations.
• Operational Responsibilities
• Oversee the overall coordination and smooth running of cabin operations throughout the flight.
• Ensure that all pre-flight, in-flight and post-flight procedures are properly completed.
• Supervise catering supplies and onboard consumables checks during stopovers when required.
• Coordinate with ground staff and relevant operational departments to ensure efficient flight preparation and turnaround.
• Identify, manage and report operational irregularities, safety concerns and equipment malfunctions.
• Prepare and submit flight reports, incident reports and other required operational documentation accurately and within established deadlines.
• Ensure compliance with company policies, operational procedures and applicable aviation regulations.
• Contribute to the continuous improvement of onboard procedures, operational efficiency and customer satisfaction. These responsibilities are not exhaustive and may evolve according to the airline's operational requirements. Working Conditions Due to the nature of airline operations, Cabin Crew Members must be available to work flexible schedules, including night shifts, weekends and public holidays. The position involves long-haul operations and requires flexibility, adaptability and a strong commitment to safety and service excellence. We look forward to welcoming new talent on board Candidate Requirements You hold at least an Italian upper secondary school diploma (Diploma di Maturità) or an equivalent qualification, as well as a valid EASA Cabin Crew Attestation (CCA). You have a minimum of one year of professional experience as a Purser. Previous experience in long-haul operations and Business Class service would be highly appreciated. Experience operating Airbus family aircraft would also be considered a strong asset. You are an EU citizen or hold the legal right to live and work in Italy, and meet all applicable requirements for international flight operations. You must be eligible to obtain the required US visas (B1/B2 and C1/D) to operate flights to and from the United States. You have a genuine passion for hospitality and the ability to turn every flight into an exceptional experience. Your impeccable personal presentation, excellent interpersonal skills and attentive approach enable you to anticipate the expectations of a discerning international clientele with elegance and care. Highly professional, reliable and adaptable, you demonstrate strong organizational skills, punctuality, autonomy and a keen sense of responsibility. You thrive in a team environment, show initiative when appropriate and consistently demonstrate a strong commitment to aviation safety, security procedures and premium onboard service standards. Language Requirements
• English: Excellent proficiency required (minimum CEFR level B2 or TOEIC score of 785).
• Italian: Fluency is mandatory, both written and spoken. Candidates must provide supporting evidence of their Italian language proficiency.
• Proficiency in French would be considered an asset. Required Application Documents To complete your application, please provide the following documents:
• Updated Curriculum Vitae (CV)
• Cover Letter
• Copy of your Italian upper secondary school diploma (Diploma di Maturità) or equivalent qualification
• Copy of your valid EASA Cabin Crew Attestation (CCA), including supporting issuance documentation, where applicable
• Official flight hours statement or certificate of previous flying experience, demonstrating at least one year of professional Cabin Crew experience
• Proof of residential address, issued within the last 3 months
• English language proficiency certificate, issued within the last 12 months
• Proof of Italian language proficiency (recognized language certificate or equivalent supporting documentation)
• Copy of a valid passport
• Copy of valid US visas (B1/B2 and C1/D), if already held
• Copy of a valid Cabin Crew Medical Report, issued in accordance with applicable EASA requirements
• Recent criminal record certificate, issued within the last 3 months by the relevant competent authority Réf: 70d62e8b-de12-475f-ac9a-e81b2a6182bf