Customer Service Specialist
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What you'll do
You'll welcome guests and handle check-in and check-out. You'll answer phone calls, emails and messages, and manage bookings and payments. You'll give guests information about our services, boats and the local area, and work with our technical and dock staff to make sure every stay runs smoothly. What we're looking for We're looking for someone with experience in reception, front office or guest services, ideally in a hotel, marina or hospitality setting. You'll need fluent English and good Italian (other languages are a plus), confidence with computers and booking software, and availability to work shifts, including weekends and public holidays. We value a friendly, guest-focused attitude and strong organisational skills.
What we offer
• 6-month fixed-term contract, full time (40 hours per week), under the Italian National Collective Agreement for Tourism (CCNL Turismo ANPIT-CISAL), level C2
• Gross monthly salary of €1,468.50, plus a pro-rata 13th-month payment, for a total of approx. €9,545 gross over the 6-month contract (equivalent to approx. €19,090 gross per year)
• Performance-based production bonuses
• Paid holidays and leave as per the contract
• A dynamic workplace by the sea, welcoming guests from all over the world. This position is open to all candidates regardless of gender (Italian Laws 903/77 and 125/91). Please include your consent to the
• processing of personal data in accordance with EU Regulation 2016/679 (GDPR).
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