Associate Issuing
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• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures Main KPIs
• Number of refunded transactions
• Refunding mistake ratio Reporting and collaboration
• Reporting line: Issuing & Refund Coordinator
• Mainly cooperates with:
• Peers at same and other Refund/Downtown Points
• Quality Assurance
• Processing
• Refund & Security Manager
• Merchants’ staff
• Sales organization Background and Education
• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport, retail or front office experience
• Helpful: customer service experience Specific skills and knowledge
• Must be fluent in English.
• Other helpful languages in order of relevance: Portuguese, Japanese, Korean.
• Must be dedicated to service and customer satisfaction
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of
working hours
• Previous working experience is a plus Compensation Package: RAL (Annual Gross Salary): 23.763,32 €/year Ticket Restaurant: 10,00 € net/day; CCNL: Commercio e terziario; Level: V level; Job title: Associate Issuing & Refund Operator
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