Product Operations Specialist
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About the Role
Identis/Matica is seeking a motivated and detail-oriented Product Operations Specialist to support the Product Management team in the execution and maintenance of product-related processes across hardware, consumables, spare parts, laminates, and customized customer solutions. This is an excellent opportunity for an early-career professional who enjoys working at the intersection of product management, operations, technical support, and commercial activities. The role will play a key part in maintaining product data integrity, supporting quoting activities, coordinating custom product requests, and ensuring efficient execution of product lifecycle processes within SAP and related systems.
Key Responsibilities
Coordinate the end-to-end hologram/laminate generation process for customer-specific projects. Support the creation and management of custom activation labels. Coordinate the development and manufacture of custom embossing character sets, particularly for metal plate embosser projects. Support passport printer quotation activities and product configuration requirements. Create and maintain ribbon part numbers and identification tags. Support ribbon encoding activities and related code management. Maintain spare parts pricing information and support updates of Recommended Spare Parts Lists (RSPL). Collaborate with Technical Support, R&D, and TCC teams to ensure spare parts information remains accurate and up to date. Define and manage part numbers (P/Ns) for products and configurations. Support the insertion and maintenance of spare part codes in SAP. Prepare pricing and quotations for products not included in the standard price book. Qualifications Required Bachelor’s degree in Business, Engineering, Operations Management, or a related field, or equivalent professional experience. Strong attention to detail and ability to manage multiple activities simultaneously. Good analytical and organizational skills. Proficiency in Microsoft Office, particularly Excel. Experience working with ERP systems (SAP preferred) or willingness to learn quickly. Good communication skills in English. Preferred Experience in manufacturing, industrial products, hardware, consumables, or technical product environments. Understanding of quoting, pricing, or commercial support processes. Basic knowledge of technical documentation, certifications, or regulatory documentation. Range: € 32.000
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