E-commerce & Customer Experience Intern

Founded in Italy in 2018 by Franco and Giacomo Loro Piana, SEASE is a lifestyle brand that blurs the boundaries between classic menswear tailoring and high-performance activewear, offering an uncompromising level of quality. Essential and contemporary, SEASE offers a wardrobe designed for passions and lifestyles that move seamlessly between the city and the outdoors. Inspired by the tradition of men’s tailoring, the brand creates comfortable and informal garments while incorporating high-performance technical elements into everyday urban wear. Since its launch, SEASE has rapidly gained international recognition, expanding its retail presence with boutiques in Milan, Paris, Seoul, Dubai, Geneva, Monte Carlo and Abu Dhabi, as well as seasonal destinations including St. Moritz, Courchevel, Gstaad, Forte dei Marmi and Sardinia. To strengthen our E-commerce, Digital Marketing & Customer Care team, we are looking for a Junior E-commerce & Customer Experience Intern. This is a hands-on, cross-functional role within our luxury fashion e-commerce business. The person will focus on a range of day-to-day activities across e-commerce operations and customer experience, including order and stock management, customer care, product updates, website content and online merchandising. The position is open to recent graduates looking for their first professional role, as well as candidates with initial experience in e-commerce, customer care or a related field. The role As part of the E-commerce, Digital Marketing & Customer Care team, you will contribute directly to the day-to-day management of our online store. We are looking for someone who is organised, reliable and detail-oriented, with a practical approach, strong problem-solving skills and an interest in the different activities that shape an effective e-commerce operation and a high-quality customer experience. E-commerce Operations Your responsibilities will include:
• Monitoring stock availability and product sell-through.
• Managing picking workflows and allocating orders across our warehouses.
• Coordinating with logistics partners, stores and internal teams to ensure orders are processed efficiently.
• Tracking shipments and liaising with couriers to resolve delivery issues.
• Using Shopify and related e-commerce management tools on a daily basis. Customer Care & Clienteling You will manage customer enquiries across different brand touchpoints, including:
• Responding to customers by email, WhatsApp and phone.
• Handling enquiries from e-commerce, retail and wholesale customers.
• Managing requests relating to orders, shipments, exchanges and returns.
• Recommending alternative sizes or products, where appropriate, to help reduce returns.
• Identifying opportunities for up-selling and cross-selling.
• Developing one-to-one relationships with top clients and prospective premium customers through clienteling activities. Site Management, Content & Online Merchandising You will also manage a range of activities related to our website, including:
• Uploading, updating and maintaining products on Shopify.
• Writing and translating product descriptions into English.
• Managing online visual merchandising.
• Creating and optimising website content for SEO.
• Preparing reports and analysing key e-commerce performance metrics. About you This is a junior position, suitable for recent graduates and candidates with initial experience in similar activities. A degree in Communications, Marketing, Fashion or a related field is preferred for recent graduates, although candidates from other academic backgrounds are welcome. We are looking for someone with:
• Excellent written and spoken English.
• Strong organisational skills and the ability to manage priorities.
• A careful, detail-oriented approach.
• Good problem-solving skills and the ability to address day-to-day challenges efficiently.
• A natural aptitude for customer relationships.

What we offer
You will join a team bringing together expertise in E-commerce, Digital Marketing and Customer Care, and play a direct role in the day-to-day running of a high-end luxury fashion e-commerce business. The position offers broad exposure to the key areas of e-commerce, including product and stock management, orders and logistics, customer relationships, online merchandising, website content and performance analysis. The role includes a monthly allowance of €600, plus meal vouchers.