Customer Success Manager

🪐Who is BeSafe Group? BeSafe Group, headquartered in Rome, is an insurtech company specialised in Travel & Hospitality that facilitates connections between travel operators and insurance firms, enhancing the safety and satisfaction of the travel experience. We want to be the standard of safe travel. At BeSafe Group, we craft, develop, and deliver custom software solutions for the industry as well as travellers of the future. Our primary goal is to revolutionise insurance services by fully digitising the offer for enhanced convenience and efficiency. We work with more than 3,000 accommodations in 30 countries, more predominantly in Italy, Spain and Greece, and over 1,000,000 travellers worldwide have booked their accommodation with peace of mind thanks to our smart insurance products. 🧑‍🚀 Your mission at BeSafe Group As a Customer Success Manager, you will be responsible for:
• Client Engagement: Establish and nurture relationships with key decision-makers, understanding their specific needs;
• Assist new clients with their account set-up, including making suggestions as an industry specialist by explaining products and services;
• Collaborate with our Operations teams to troubleshoot problems, improve processes and ensure client satisfaction;
• Operate as an integral part of the Sales team throughout the customer lifecycle, actively contributing to churn prevention and revenue retention;
• Manage and enhance clients relationships;
• Tracking activities in the CRM (e.g. Pipedrive) and keeping it up to date by updating account information regularly;
• Upselling and cross-selling by recommending additional products or services;
• Gathering data on improving products and services to share with upper management;
• Liaise with the Tech team for high-level technical and product support; 👏 The role is great if you:
• Are a self-starter with great attention to detail;
• Have strong analytical skills;
• Are able to quickly prioritise tasks;
• Are willing to travel and participate in on-site events;
• Speak Italian and English at C1/native-level (additional languages are welcome);
• Are ambitious, self-motivated, energetic, goal oriented and a strategic thinker;
• Have a proactive attitude and are able to recognise new business opportunities;
• Have excellent interpersonal skills for building and developing relationships with clients;
• Enjoy team-working and have a collaborative approach to work;
• Have exceptional communication and presentation skills;
• Are well-organised and meticulous when working with data. ✅ Requirements for the role:
• 5+ years experience which can include: Industry (Hospitality; Start up; Tech Company; Hotels), B2B, Account Management(servicing internal or external customers);
• Learn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one;
• Demonstrate relationship management, churn prevention, and client engagement skills while also understanding post-sale client lifecycle implementation and execution;
• Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners;
• Moderate experience examining data, trends, and client information to identify product or service growth opportunities;
• Valid Category B driving license for potential business trips. 💰 Salary €35,000 base annual salary (seniority level will take into consideration for further evaluation) + variable compensation.

We offer
a 1-year fixed-term contract, with the possibility of renewal based on performance results. 😎 How we work We take ownership and we are proactive: your contribution matters We are looking for team members who embody our core values:
• Honesty
- It is at the heart of everything we do
• Ambition
- We are determined and we pursue our goals boldly
• Creativity
- We believe that a creative spirit can always find a solution
• Sense of belonging
- We nurture and value team collaboration with enthusiasm 🎉 Our benefits
• Ticket restaurant
• Training programs for career development
• Hybrid work model
- 10 days of remote working (smartworking) if resident in Rome (otherwise, a full-remote option is available)
• Flexible office entry and exit times
• Yearly retreat with the team (usually in September and December)
• Office basket and PlayStation4 available for a fun break 🏀🎮
• Office kitchen furnished with microwave, fridge, sink and unlimited coffee supply
• Office with a green thumb (we love plants and we have plenty of them 🪴) 🏢 Our office We are located in the PRATI neighbourhood. To get to the office with public transport:
• Tube 7-min walk by Ottaviano (Metro A);
• Train 1y-min walk by S. Pietro Station;
• Bus: n. 81, 40; 492; 64 from Termini Station (Metro A). 📨 If you are interested, please send your CV and a brief cover note to amministrazione@besafegroup.com, specifying the following in the subject line: Customer Success Manager | BeSafe Group