Service Manager

Build and lead a new service organisation for two established Italian industrial brands, within an international group.

ABOUT US
Possehl Identification Solutions (PID) brings together companies specialising in industrial identification, labelling, coding and marking solutions, combining local expertise with the strength and international reach of the Possehl Group. In Italy, PID includes Etipack and Eidos, two established manufacturers with complementary expertise: Etipack designs and manufactures industrial systems for labelling, feeding and product identification, serving customers across multiple industries and international markets. Eidos develops and manufactures digital printing and coding solutions for industrial applications, with a strong focus on technological innovation and reliability. Today, we are bringing the service capabilities of these two companies together to create PID Service Italy: one integrated organisation designed to deliver a consistent, high-quality service experience to customers across Italy. We are looking for a Service Manager to build and lead this new organisation. Your first and most important mission will be the service integration project. Over the first 12 to 18 months, you will bring two service organisations into one, defining common processes, tools and service standards. From there, you will lead PID Service Italy as a business in its own right, with responsibility for customer satisfaction, operational performance and profitable growth. YOUR TASKS
• Lead the internal service team and the national network of authorised service centres
• Create one way of working across both companies: shared processes, tools and service levels
• Make response times, reporting and first-visit resolution reliable for every customer
• Sell service and maintenance contracts and grow spare parts, upgrades and training
• Own the turnover and margin of the Italian service organisation
• Work as one team with Sales, Operations and the other PID companies

YOUR PROFILE
• University degree preferred
• Minimum 5 years in service management in industrial or capital equipment
• Experience leading technicians and managing external service partners
• Commercial mindset: comfortable selling service contracts and discussing value
• Strong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MES
• Confident user of CRM and ERP systems, Salesforce an advantage
• Open to using AI tools to make service processes more efficient
• Experience in harmonising processes across organisations is an advantage
• Fluent Italian and good English
• Willing to travel in Italy and internationally when needed, and to work across both sites

WE OFFER
• Build a new organisation rather than inherit one, with group-level sponsorship
• Two SMEs where decisions are quick and your impact is visible, backed by an international group
• Direct reporting to the General Managers of Eidos and Etipack
• Hybrid working across our two Italian sites, company car included
• Permanent employment with structured onboarding and continuous development
• Competitive compensation package

HOW TO APPLY
Send your CV to recruiting@etipack with the reference “Service Manager – PID Service Italy”.