Service Technician – Field

What you will do
• You perform preventive and corrective maintenance on hardware and software to ensure the reliable operation of our customers' systems
• You take responsibility for a portfolio of customers, acting as their primary point of contact for technical support and service requirements
• You build strong customer relationships, understand their technical needs and coordinate service activities to ensure timely and effective solutions
• You support the installation and commissioning of new measurement and diagnostic equipment at customer sites
• You identify and troubleshoot technical issues using diagnostic tools, system log analysis and specialised measuring equipment
• You provide first-level remote technical support via telephone, email and ticketing systems, resolving issues efficiently and minimising system downtime
• You monitor equipment remotely to identify potential problems before they affect operations
• You train customers' staff in the correct operation and basic maintenance of our equipment
• You prepare service reports, maintain technical documentation and share feedback from the field with our engineering teams to support continuous improvement
• You manage spare parts, components and tools required for your service assignments What you bring
• You have a technical qualification in Mechanical Engineering, Electrical Engineering, Electronics, IT or a related field, or at least ten years of equivalent professional experience
• You have a basic understanding of electromechanical systems and can read electrical circuit diagrams
• You are familiar with IT systems, LAN networks and the installation and configuration of software and drivers
• You have experience using measuring instruments such as multimeters and oscilloscopes
• You have English skills at B1 level or higher
• You hold a valid Category B driving licence and are willing to travel frequently, primarily within Europe, for short-term assignments
• You have strong analytical and problem-solving skills and a structured, detail-oriented approach to technical challenges
• You enjoy working with customers, take responsibility for your tasks and are a reliable team player who can also work independently Our Offer
• You will become part of Plasser Diagnostics, an international company operating at the intersection of railway technology, innovation and infrastructure diagnostics. Together, we contribute to making railway networks safer, more reliable and more efficient.
• You will work in a dynamic and collaborative environment where your expertise, ideas and initiative are valued. Our international teams bring together different perspectives and skills to tackle real-world challenges.
• We support your professional growth through ongoing training and opportunities to develop your skills, expand your expertise and take on new responsibilities.
• You will benefit from a working environment that encourages collaboration, knowledge sharing and personal initiative, with the opportunity to make a meaningful contribution to our company's success.
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We offer
additional benefits, including meal vouchers worth €7.00 per voucher.
• You will join a team that values reliability, precision and mutual respect, contributing to the future of railway infrastructure diagnostics.