Customer Success Onboarding Specialist

Description At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice. You Will
• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience. Requirements
• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
• Excellent communication, presentation, and active listening skills.
• Strong stakeholder management and conflict resolution skills.
• Ability to manage multiple projects while staying organized and focused on priorities.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to influence customers through a consultative approach and build long-term trust.
• Ownership, resilience, and a proactive attitude.
• Passion for technology and digital transformation.
• Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
• Native Italian and fluent English (C1).
• Based near Munich or Milan, or willing to relocate. Administrative Info
• Contract: indefinite term contract
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Salary:
30K + 15% bonus (OTE)
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Location:
Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera
• Office Model: Hybrid Mode 3 days in the office, 2 days remote
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Working hours
Monday
- Friday | 09:00
- 18:00 | 1-hour lunch break
• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
• Trial Period: 60 working days
• Start Date: Starting October 2026 Benefits
• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
• Bonus for paid English or German language courses.
• Training courses, books, workshops, and team-building activities for personal and professional growth.
• Partnership with Serenis (an online psychotherapy platform)
- three sessions offered if needed.
• Regular company reunions (yearly meetups, Christmas dinner)
• Snacks and fruit always available in the office, along with good beer at the end of the week.