Customer Service Operations Specialist

Founded in Italy in 2018 by Franco and Giacomo Loro Piana, SEASE is a lifestyle brand that blurs the boundaries between classic menswear tailoring and high-performance activewear, offering an uncompromising level of quality. Essential and contemporary, SEASE offers a wardrobe designed for passions and lifestyles that move seamlessly between the city and the outdoors. Inspired by the tradition of men’s tailoring, the brand creates comfortable and informal garments while incorporating high-performance technical elements into everyday urban wear. Since its launch, SEASE has rapidly gained international recognition, expanding its retail presence with boutiques in Milan, Paris, Seoul, Dubai, Geneva, Monte Carlo and Abu Dhabi, as well as seasonal destinations including St. Moritz, Courchevel, Gstaad, Forte dei Marmi and Sardinia. Customer Service Operations Specialist SEASE | Milan SEASE is looking for a Customer Service Operations Specialist to join its team in Milan. At the heart of the customer service function, combining direct customer support with the operational and administrative activities that keep orders moving smoothly from confirmation through to delivery. You will work with B2B customers, business partners and colleagues across different departments, helping ensure that every request is followed up promptly and that customers receive clear, reliable support throughout the process. The role is suited to someone who enjoys keeping track of several activities at once, solving practical problems and building positive working relationships. The role Your responsibilities will include:
• Managing customer orders from confirmation to invoicing, checking that information is accurate and following up on any action needed to keep each order on track.
• Monitoring orders and shipments and keeping customers informed about their progress, addressing delays or other issues with timely and practical follow-up.
• Handling returns and exchanges, coordinating the related steps and completing the administrative activities required to close each case correctly.
• Supporting B2B customers with operational and commercial requests, working to understand the issue and coordinate an effective response with the relevant internal teams.
• Issuing invoices and credit notes, ensuring that the related information is complete and consistent with the order and customer records.
• Preparing and managing import and export documentation, with care for accuracy, completeness and deadlines.
• Maintaining customer and order information in the company’s management systems so that records remain clear, current and useful to the teams involved.
• Collaborating with colleagues across the business to make customer service processes more efficient and provide customers and partners with a consistent experience. What we are looking for We are looking for someone who communicates clearly and professionally, enjoys working with customers and can build constructive relationships with both external partners and internal colleagues. You are organised, attentive to detail and able to manage follow-ups reliably. When a problem arises, you take a practical approach, identify the next steps and work with others to find a solution. You are also comfortable using digital tools and business management systems.

What we offer
The position is based in Milan. Yearly Salary Range: 30K-40K