Account Manager

Virtual Latinos is looking for a Full-Time Account Manager to support one of our established U.
S.-based clients in the specialty coffee roasting and distribution industry. This California-based specialty coffee company is dedicated to producing high-quality, ethically sourced coffee while making a positive social impact through meaningful employment and training opportunities. With a growing wholesale and e-commerce operation, the company partners with cafés, businesses, and organizations that value quality, sustainability, and purpose-driven products. Known for its customer-focused approach and commitment to building lasting relationships, the company continues to expand its reach while combining exceptional coffee craftsmanship with a meaningful mission. Compensation & Details Hourly Rate: $12
- $14 💡 This is a full-time, hourly position paid biweekly through Virtual Latinos. Schedule: Monday to Friday, 8:00 am
- 5:00 pm PST with a 1-hour lunch break (the schedule may change by 30 minutes) Hours per Week: 40 Job Summary The client is seeking an experienced and results-driven Account Manager to support its growing specialty coffee roasting and distribution business. This role focuses on managing a large portfolio of wholesale accounts, strengthening client relationships, improving customer retention, and driving revenue growth through upselling, cross-selling, and account development.

Key responsibilities
include identifying growth opportunities, re-engaging underperforming accounts, qualifying new wholesale prospects, managing client communications, and collaborating with internal teams to ensure smooth order fulfillment and customer satisfaction. The ideal candidate is outgoing, proactive, organized, and commercially driven, with account management or customer success experience and a proven ability to grow existing accounts. Experience in wholesale, CPG, or food and beverage is preferred. Strong English communication skills, proficiency with CRM systems, Shopify, and AI tools such as ChatGPT or Claude, and the ability to manage 100+ accounts efficiently are essential. 🔧

Key Responsibilities
• Manage client communication, addressing project results, requests, questions, and concerns via phone or email, while fostering enduring client relationships.
• Perform project management tasks to ensure customer satisfaction, collaborating with the team to monitor progress and meet deadlines.
• Help the company organize, clean, update, and maintain the client database and important data on the CRM.
• Upsell additional services to existing clients by identifying new business opportunities within their portfolio.
• Act as a client advocate with a focus on improving the customer experience.
• AI Automation: Build and implement AI-powered workflows, automations, and agents using Claude and other AI tools to streamline repetitive account management and operational processes. Soft Skills / Personality Fit:
• AI skills and hands-on experience — actively using AI tools in their daily work, not just aware of them.
• Candidates with immediate availability only.
• An outgoing, personable communicator who builds trust fast, over the phone and in writing.
• A true self-starter — 5+ years in account management, or customer success (wholesale, CPG, or food & beverage a plus), with a proven track record of growing revenue in an existing account base.
• Sharp with data and a confident decision-maker who knows when a situation is above their pay grade.
• Comfortable with Shopify, Gmail, and AI tools (e.g., ChatGPT, Claude) to work efficiently.
• Highly organized, reliable, and able to manage 100+ accounts without things slipping.
• Reliable high-speed internet, a dependable laptop, and excellent written and spoken English. Software:
- Shopify
- Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
- Pipedrive (CRM)
- AI software (Claude, ChatGPT)
- Slack for team communications
- VoIP number for calls *A key part of this role also involves leveraging AI to improve efficiency and scale account management processes, including building AI-powered workflows, automations, and agents using tools such as Claude.