IT Support Engineer, Europe

2 giorni fa

Genoa, Liguria, Italia Atlantic Gate Tempo pieno

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THE ROLE As Atlantic Gate grows in Europe and the Americas, we need a second dependable pair of hands in Genoa to keep users productive and systems running. This is a hands-on support role for someone who enjoys solving problems and helping colleagues. You will provide day-to-day IT support across the region, keep the workplace environment healthy, and pitch in on projects as the team delivers them. RESPONSIBILITIES
• Provide hands-on support to users across Europe and the Americas.
• Maintain and support Microsoft 365, Active Directory, networks and endpoint systems.
• Troubleshoot infrastructure issues and escalate cleanly when needed.
• Support remote access environments such as Citrix, VDI and remote desktop.
• Contribute to IT projects, including documentation and rollout tasks. REQUIRED SKILLS AND EXPERIENCE
• At least a couple of years in IT support or system administration.
• Solid knowledge of Windows environments, networking and enterprise IT.
• A helpful, reliable manner and the patience to support non-technical users.
• The ability to work independently and manage your own queue.
• Fluent English and Italian. DESIRABLE SKILLS AND EXPERIENCE
• Degree in Computer Science or a related field.
• Experience in a logistics or shipping environment.
• ITIL certification or working knowledge of ITIL service management practices.
• Experience working in an international, geographically distributed organization. SUCCESSFUL CANDIDATE
• Helpful, reliable and patient with users who need clear practical support.
• Able to work independently while keeping good ticket discipline and escalation hygiene.
• Hands-on, service-minded and willing to contribute to projects as well as daily support.

IT Support Engineer, Europe

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Americhe

Europa

Asia / Oceania

Africa

IT Support Engineer, Europe

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Genoa

Citta principali