PATIENT COORDINATOR
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• Accoglienza professionale delle pazienti e gestione della reception
• gestione di telefono, e-mail, whatsApp e altri canali di contatto
• organizzazione delle agende, appuntamenti, conferme e follow-up
• gestione di pagamenti, incassi e documentazione amministrativa
• presentazione dei servizi e dei percorsi offerti dal Centro
• attivita' di vendita consulenziale, cross-selling e upselling
• gestione dei lead e supporto alla conversione delle richieste in prenotazioni
• cura della relazione con la paziente e gestione di eventuali criticita'
• utilizzo di gestionali, CRM e strumenti informatici
• supporto alla direzione nelle attivita' organizzative e di back office
Requisiti:
Si richiede :
• Esperienza in front office presso studi medici privati, poliambulatori, cliniche di medicina estetica o strutture analoghe
• esperienza nella vendita di servizi e nella gestione della relazione con il cliente
• ottime capacita' organizzative, relazionali e di problem solving
• buona conoscenza degli strumenti informatici, dei gestionali e dei CRM
• buona o ottima conoscenza della lingua inglese
• attenzione alla riservatezza, alla privacy e alla qualita' del servizio
• approccio elegante, empatico, autorevole e orientato alla clientela Altre informazioni: Luogo di lavoro : Milano CCNL : studi professionali CONSILP Livello : 3S Contratto : Tempo indeterminato RAL : 30/35 K anno Orario di lavoro : 8 ore da lunedì a venerdì, salvo appuntamenti del sabato
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