Backfill IT Support Engineer

3 settimane fa

, Lombardy, Italia TECEZE Tempo pieno

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🚨 Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting. 📍 Locations: 🇮🇹 Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova 💼

Experience:
3–4+ years 🌍 Region: EMEA 🔄 Position: Backfill Engineer 🔹 Key Skills &

Requirements:
�
� 3–4+ years of experience in IT Service Management / EUC / Deskside Support �
� Strong hands-on experience in Desktop / End User Computing support �
� Knowledge of infrastructure components and desktop hardware �
� Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc. �
� System recalibration and hardware sanitization/maintenance �
� Strong network troubleshooting knowledge �
� Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations �
� Experience with Windows OS installation, configuration and troubleshooting �
� Knowledge of patching, package installation and troubleshooting �
� Experience supporting conference room / meeting room devices, including: Polycom Cisco StarLeaf Microsoft Teams Rooms Touch panels Monitors Cameras IP Phones Experience with remote support tools such as RDP, iDRAC, iLO and related tools Printer troubleshooting and file restoration experience Experience managing Antivirus, Windows patches, feature packs and endpoint updates Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc. Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking Knowledge of ITSM tools and processes Experience working in a Managed Service environment Strong understanding of ITIL Service Management processes Good stakeholder management and customer service skills Excellent English communication and analytical skills 🔹 Additional

Responsibilities:
�
� Laptop stock and inventory management �
� Asset tracking and maintaining accurate records in ITSM platforms �
� Software installation and deployment �
� Profile archiving and space reclamation �
� Coordination with Facilities teams for non-network devices �
� Troubleshooting end-user devices and infrastructure-related issues �
� Supporting regional IT operations and ensuring SLA adherence 📩 Interested candidates can share their updated CV along with: Total Experience | Relevant EUC/Deskside Experience | Current Location | Notice Period | Current CTC | Expected CTC | Preferred EMEA Location Please DM me or share

your profile
if you are interested or know someone suitable. madan.kumar@teceze.com #Hiring #EUC #DesksideSupport #DesktopSupport #ITSupport #ITSM #EndUserComputing #ServiceDesk #Intune #SCCM #Ivanti #ITIL #InfrastructureSupport #EMEAJobs #ItalyJobs #CzechRepublicJobs #BrnoJobs #TechJobs #ITJobs #HiringNow

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