Information Technology Support Technician

We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure We are recruiting an IT Support Technician (Junior) to provide day-to-day IT support across customer environments. The successful candidate will assist with desktop support, hardware installations, cabling activities, basic network support, and onsite interventions, ensuring a high level of customer service and operational effectiveness. What will you be doing? This is an excellent opportunity for someone looking to develop a career in IT infrastructure, networking, and end-user support within enterprise and industrial environments.
• Provide first and second-level IT support to end users.
• Install, configure, and troubleshoot: Windows PCs and laptops, Printers and peripheral devices, Mobile devices, Standard business applications
• Support hardware deployment, replacement, and asset management activities.
• Perform structured cabling activities, including network patching and rack connections.
• Assist with installation and maintenance of network equipment.
• Support workstation rollouts, office moves, and IT infrastructure upgrades.
• Participate in staging, deployment, and migration activities.
• Escalate complex issues to senior engineers when required.
• Maintain technical documentation and update support tickets.
• Provide onsite support at customer locations and company sites. Who are we looking for?
• Basic knowledge of: Windows Operating Systems, Microsoft 365, Active Directory, PC and laptop hardware troubleshooting
• Basic networking knowledge, including Switching, Routing, TCP/IP fundamentals, VLAN concepts, Wireless Access Points
• Experience with IT hardware installation and troubleshooting.
• Basic understanding of structured cabling and network patching.
• Availability for travel and customer site visits.
• Ability to work independently as well as within a team environment.
• Customer-focused attitude.
• Positive and proactive mindset.
• Ability to work under pressure and manage priorities effectively. Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact recruitment@systaltech.com.