Guest Experience Ambassador

Additional Information Job Number 26148521 Job Category Rooms & Guest Services Operations Location Campo Santa Maria del Giglio 2467, Venice 30124, ItalyVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: EUR 25.316 Annual Salary Guest Experience Ambassador The Gritti Palace, a Luxury Collection Hotel, Venice Position Summary At The Gritti Palace, every guest experience should reflect the timeless elegance, authenticity and refined hospitality that define one of Venice’s most iconic destinations. The Guest Experience Ambassador is responsible for creating memorable and highly personalized experiences throughout the entire guest journey, from pre-arrival to post-departure. Acting as a trusted host and point of reference, this role anticipates guest needs, builds genuine relationships, and ensures that every interaction is characterized by warmth, discretion, attention to detail, and service excellence. Working closely with all hotel departments, the Guest Experience Ambassador plays a key role in delivering bespoke experiences that celebrate the unique character of Venice while fostering guest satisfaction, loyalty, and emotional connection to The Gritti Palace.

Key Responsibilities
• Welcome and assist guests throughout their stay, ensuring a seamless and personalized experience.
• Build meaningful relationships with guests, recognizing individual preferences and anticipating their needs.
• Coordinate special requests, Returning and Distinguished Guests arrivals, celebrations, amenities, and tailored experiences.
• Curate authentic Venetian cultural, culinary, and lifestyle recommendations aligned with guests’ interests.
• Provide intuitive, proactive, and refined service, adapting solutions to individual guest expectations whenever possible.
• Collaborate closely with Front Office, Concierge, Housekeeping, Food & Beverage, Reservations, and other departments to ensure flawless service delivery.
• Follow up on guest requests and feedback, ensuring complete satisfaction and timely resolution of any concerns.
• Handle guest inquiries and challenges with professionalism, empathy, discretion, and a commitment to excellence.
• Maintain accurate guest profiles and preferences to support recognition and personalization during future stays.
• Safeguard guest privacy and confidentiality at all times.
• Promote and embody The Gritti Palace values, Marriott and The Luxury Collection standards, and the highest levels of luxury hospitality. Qualifications & Experience
• Previous experience in Guest Relations, Guest Experience, Front Office, Concierge, Butler Service, or a similar guest-facing role within a luxury hospitality environment.
• Passion for delivering personalized and memorable guest experiences.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong emotional intelligence, cultural awareness, and guest-centric mindset.
• Outstanding attention to detail and ability to anticipate guest needs.
• Ability to remain poised, solution-oriented, and adaptable in a dynamic environment.
• Fluency in English and Italian; additional languages are considered an advantage.
• Knowledge of Venice, its culture, gastronomy, and local experiences is highly desirable. Core Competencies
• Luxury Hospitality Excellence
• Personalized Service & Guest Engagement
• Anticipatory Hospitality
• Emotional Intelligence
• Cultural Storytelling & Destination Knowledge
• Problem Solving & Service Recovery
• Collaboration & Teamwork
• Attention to Detail
• Discretion & Confidentiality The successful Guest Experience Ambassador creates authentic and memorable moments that transform a stay into a deeply personal experience. By combining genuine care, anticipation, local knowledge, and impeccable execution, they contribute to making every guest feel recognized, valued, and inspired to return to The Gritti Palace. At The Gritti Palace, hospitality is both a tradition and an art. We are looking for passionate professionals who embody elegance, curiosity, and genuine care, creating unforgettable experiences that capture the spirit and beauty of Venice. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.