Front Office Supervisor

- \_\_vacancyopjusttionswidget.opt-Job Schedule\_\_ Full-Time
- \_\_vacancyopjusttionswidget.opt-

Job Type
\_\_ Permanent
- \_\_vacancyopjusttionswidget.opt-Brands\_\_ MAMA SHELTER
- \_\_vacancyopjusttionswidget.opt-Job Category\_\_ Rooms \_\_jobinformationwidget.freetext.
LocationText\_\_ MAMA SHELTER LAKE COMO, Como, Italy \_\_jobinformationwidget.freetext.
ExternalReference\_\_ REF105703F Front Office Supervisor / Shift Leader (M/F/NB) Region Luxury & Lifestyle Apply Share Shortlist Sign up Company Description MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together.

We offer
our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy . Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people . Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021. *Our commitment to diversity and inclusion:
* *Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
*

Job Description
THE MISSION?
- Our customers and our Front Office team are in good hands with you 🤗.
- Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
- You coach and supervise the team. 👥 You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
- You control the cash registers and also verify all of the existing accounts.
- You respond directly to customer requests and complaints.
- Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
- True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
- The customer experience must be perfect ✨ and you are the guarantor 🤜. Qualifications MADE FOR YOU? ONLY IF…
- Detail is important to you, nothing goes missing thanks to your anticipation
- You are a diplomat and know how to make the link between your superior and your team.
- You teach your team how to upsell, without turning into the Wolf of Wall Street🤑.
- Confidentiality is important to you: what happens at Mama stays in Mama.
- Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope 💼💪.
- You know how to optimize sales and occupancy: 100% OBJECTIVE 💯🤩
- You were the one who included the new kid in the group at the start of the school year
- True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. **YOUR LITTLE EXTRAS :*
*
- For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨.
- Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊
- You have a great experience on the PMS “Protel” or “Opera”.
- Just like Michael Scofield, you can be tattooed and not scare away the children. 🌟 What do we have in store for you? 🚀
- 💰 Gross annual

salary:
€27,000 – €28,000, depending on experience and skills.
- 📑 Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment. 🤝
- ⚖️ Collective Labour Agreement (CCNL): AICA – Tourism Industry.
- ✨ Employee benefits across all Mama & Ennismore / Accor properties. 🌍
- 💙 An amazing atmosphere and a fantastic team to share every day with
- 🎉 Internal events, surprises and special moments to keep the energy high all year round. 🥳
- 🌍 Professional growth and development opportunities in an international, dynamic environment full of possibilities. �
� 📌 Please note: staff accommodation and parking are not available . 💫 Ready to join our team and start a new adventure with us? 🚀🥰 We can’t wait to meet you ✨ Additional Information And now, we’re sure you already know the tune 🎶:
- First melody: “At Mama, no AI We review your application in person and take the time to understand your journey. 🎧
- First verse: We’ll schedule an initial phone interview with our People & Culture team to see if your application fits our rhythm. 🤳
- Chorus: Once you’ve passed the phone interview, we’ll set up an online meeting 💻 or an in-person meeting at Mama 🤝 so you can meet the Gang
- Last verse: Of course, you’ll hear back from us within two to three weeks at most, whether it’s a ✔️ or a ✖️. Apply Share Shortlist Sign up Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. LET YOUR PASSION SHINE We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. Learn

About Us
Let your passion shine We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together. JOIN US List #1 Related jobs Housekeeping Attendant Salary Location Pullman Dubai Jumeirah Lakes Towers
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