Country Operation Manager Italy
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- Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows
- As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention
- Organize inventory management (weekly cycle counts and annual inventory) Process/internal control
- In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
- Be responsible for staff training on policy & process Care Services (Repairs & Returns)
- Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
- Review after-sales reports and initiate action plan as needed
- Be responsible for staff training on Care Services guidelines Till & Cash Management
- Supervise till operations
- Be responsible for expense control Store Systems Referent
- Be the referent for all “back-office” tools: ensure staff training, adoption and correct use in the store
- Realize ad hoc demands concerning equipment / application access in E-services
- Support the Digital Coordinator to deploy special projects when needed Facilities Management
- Supervise supplies needs (uniform/consumable supplies)
- Maintenance and store upkeep Profile This role is best suited to a candidate with the following profile:
- Strong understanding of Customer Service needs and Customer priorities
- Innovative, proactive and strategic
- Team-focused with a desire to collaborate effectively
- Organized, methodical and rigorous
- People management skills
- Communication skills
- Fluent in English Additional information Package retributivo: RAL indicativa a partire da 65.000€, definita in base al livello di seniority e alle competenze maturate.
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