Junior Customer Care Specialist – Stage
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Winflow è alla ricerca di nuove risorse da inserire in stage nel Customer Care Assicurativo.
Se ti piace comunicare con le persone, hai una buona predisposizione all'ascolto e desideri iniziare il tuo percorso professionale in un ambiente dinamico e strutturato, questa potrebbe essere l'opportunità giusta per te
Il tuo percorso
Entrerai a far parte di un team dedicato all'assistenza clienti sui Sinistri Ramo Salute e sarai accompagnato/a attraverso un percorso di formazione e affiancamento, pensato per permetterti di acquisire gradualmente le competenze nella gestione delle relazioni con i clienti e nell'utilizzo degli strumenti aziendali.
Di cosa ti occuperai
Durante lo stage imparerai a:
Gestire le chiamate in entrata (inbound), fornendo informazioni, supporto e assistenza agli assicurati sulle pratiche di sinistro
Rispondere alle richieste ricevute attraverso email e chat.
Analizzare la documentazione ricevuta
Aprire i sinistri
Utilizzare i sistemi informatici aziendali per registrare e aggiornare informazioni e richieste.
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