Senior Program Manager, Repair Ops

9 mesi fa

Monza, Lombardia, Italia Limebike Tempo pieno

pYou will lead Lime's global Repair Operations transformation, building scalable systems, standards, and governance to improve repair quality, efficiency, and compliance. You'll manage a diverse, globally distributed team and partner with Product, Engineering, Data, and Finance to drive adoption of repeatable practices. This role combines continuous improvement, training, and data-driven decision making to deliver measurable results at scale. The opportunity centers on shaping a world-class repair operation that supports Lime's mission of shared, affordable, carbon-free transport and a reliable rider experience. /pulliequity /lilibonus opportunities /lilicompetitive compensation /liliopportunity to impact a global mission /liliOwn and evolve the global Repair Operations program, governance, and change-management approach across markets. /liliLead and develop the global Repair Operations team with consistent performance management and priorities. /liliDesign and scale a common Repair Operations management system with standards, cadences, and continuous-improvement routines. /liliDrive operational change across globally distributed repair warehouses and frontline teams. /liliSecure cross-market alignment and resources to implement change. /liliOwn training and certification strategy for global Repair Operations, including role-based curricula and readiness criteria. /liliOwn the measurement framework and reporting, ensuring trusted, actionable metrics with frontline visibility. /liliOwn tooling and equipment strategy, partnering with Product and Engineering to test solutions and scale tools for safe, high-quality repairs. /lili7+ years in repair, warehouse, fleet, manufacturing, logistics, or operations/program management in multinational settings. /liliExperience with Lean/Kaizen and quality-management systems (ISO or equivalent). /liliStrong analytical and operational-planning skills with data, dashboards, and business cases. /liliExperience partnering with Product, Engineering, Supply Chain, Finance, or Data teams. /liliExperience designing training/certification programs for distributed frontline teams and managing tooling standards. /liliExperience collaborating with Supply Chain on spare-parts management and inventory replenishment. /lilistrong cross-functional leadership /liliclarity in communication with operators and senior stakeholders /liliability to thrive in ambiguity and drive ownership /liliquality-management systems /lilidata analysis and dashboards /li /ul #J-*-Ljbffr