Azure Data Platform Support

CCNL: Commercio
Agile Lab is a company founded in ** with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.
Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.
With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.
Take a look at our handbook to discover our core values and processes.
The Opportunity
As an Azure Data Platform Support, the role is focused on providing first-level technical support for reporting delivery platforms across cloud and on-premises environments.
Responsibilities include monitoring system performance, troubleshooting technical issues, supporting the deployment of new releases, and collaborating with cross-functional teams to ensure the reliability, stability, and continuous improvement of Azure-based data services.
Salary and job classification
Base salary: €25K - €40K
CCNL: Commercio
Ladder: SRE I
Responsibilities
Technical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure;
Troubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility;
Monitoring: Perform system performance checks and proactively address issues;
Documentation: Creating and maintaining documentation on common issues and solutions;
Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely.
Requirements
Bachelor's degree in computer engineering or computer Science;
Previous experience as an Application Maintenance (+2 years);
On-call availability;
Learning Ability: Strong desire to learn and improve technical skills;
Communication: Good written and oral communication skills.
Skills
Management & Support Tools;
ServiceNow: Experience with ticketing, incident handling, change management, and service requests.
Be able to classify and manage SLAs.
Track escalations and follow-ups
Cloud (Microsoft Azure);
Knowledge Of Key Microsoft Azure Services
Azure VMs, Azure Storage, Networking (basic understanging, resource monitoring);
Azure Data Factory (pipeline monitoring, failure analysis);
Databricks (basic understanding, job restarts);
Azure Synapse (basic SQL access for guided data extraction);
SQL Server (basic SQL access for guided data extraction);
Azure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup).
Azure Portal: Confident navigation, resource management, alerts, and logs.
Monitoring & Alerting.
Datadog
View dashboards and logs;
Analyze alerts;
Understand performance metrics.
Grafana
Read dashboards;
Familiarity with metrics and alerting;
No dashboard development, but capable of troubleshooting;
CI/CD.
Jenkins
Reading pipeline jobs, manual execution, re-run, log analysis.
Basic handling of variables/env/parameters.
Able to interpret errors and escalation relevant issues to developers.
Reporting.
Power BI
Modify permissions when needed;
Manage on-demand dataset refreshes.
We Offer
Care about Work & Flexibility
Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance;
Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
Agile Nomads Experience: opportunity to work for 2 weeks abroad.
Care about Growth & Development
Training budget: €*** per year and 12 hours per month fully dedicated to your learning and growth;
Structured career path with clear expectations and salary for each level;
Opportunity to attend international conferences, with additional support for travel and accommodation;
Onboarding support during your first week;
Dedicated coaching throughout your growth.
Care about Well-being
Stimulating environment focused on both professional and personal growth;
Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo.
Care About Benefits & Financial Support
Meal vouchers;
Health insurance;
Referral bonus if you bring people as talented as you;
Company prizes.
Care about Fa