Onboarding Specialist

This position is posted by Jobgether on behalf of a partner company.
We are currently looking for an Onboarding Specialist in Italy.
This role offers a unique opportunity to combine consultative sales, technical onboarding, and customer success within a fast-evolving business messaging ecosystem.
You will play a key role in guiding clients from initial engagement through successful platform adoption, ensuring a seamless and value-driven experience.
Working in a fully remote and globally distributed environment, you'll collaborate with cross-functional teams while building strong relationships with partners and clients.
The position is ideal for individuals who enjoy problem-solving, client interaction, and continuous learning in a high-performance culture.
Whether at a junior or senior level, you'll have the chance to grow quickly, take ownership, and contribute directly to customer success and business impact.
AccountabilitiesEngage with inbound leads, qualify opportunities, and drive consultative conversations to convert prospects into active usersLead onboarding processes, providing both commercial guidance and technical support before and after client activationServe as the primary point of contact for key and premium partners, ensuring strong, long-term relationshipsSupport clients in understanding platform capabilities and best practices to maximize value and performanceCollaborate with product and engineering teams to share feedback and contribute to continuous product improvementsIdentify customer needs and proactively recommend solutions to enhance their onboarding experienceMaintain clear documentation and communication throughout the onboarding lifecycleRequirementsExperience in onboarding, customer success, sales, or a related client-facing role (junior and senior profiles considered)Strong communication and interpersonal skills, with the ability to manage both commercial and technical discussionsSolid understanding of SaaS platforms, APIs, or technical integrations is a strong advantageProactive mindset with a strong sense of ownership and accountability for tasks and outcomesWillingness to learn quickly, adapt, and continuously improve skills in a fast-paced environmentAbility to collaborate effectively with cross-functional teams in a remote, async setupStrong problem-solving skills and a customer-first approachFor senior candidates: deep domain expertise, ability to define strategies, and experience managing complex projects or partnershipsBenefitsCompetitive monthly compensation:Junior level: €2,000 – €4,000Senior level: €5,000 – €7,000Fully remote work environment with flexibility to work from anywhereOpportunity to work with experienced professionals in a fast-growing, innovative industryHigh level of autonomy and ownership in your roleContinuous learning and professional development opportunitiesExposure to cutting-edge tools, processes, and global clientsCollaborative and growth-oriented work cultureWe appreciate your interest and wish you the best
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