Experience Abroad: Italian Speaking Customer Support Representative In Lisbon

Salary : €1,** gross/month (Local Option) or €1,** gross/month + corporate housing (Relocation Option)
Work Model : On-site (Lisbon office, Portugal)
Availability : Immediate onboarding
Schedule : Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.
Core Responsibilities
Customer Interaction : Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
Issue Resolution : Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
Information Recording : Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
Target Achievement : Strictly hit key operational targets, such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
Continuous Learning : Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Language Skills : Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration and software navigation.
Availability : Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
Work Location : Ability to work 100% on-site at our modern corporate office in Lisbon (remote work is not available).
Work Authorization : EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Competencies : Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.
Remuneration Packages
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base : €1,** (spread over 12 monthly payments).
Housing : Candidate-sourced living arrangements.
Best Suited For : Local residents or individuals organizing their own accommodation in Lisbon independently.
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base : €1,** (spread over 12 monthly payments).
Housing Included : Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance : Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
Best Suited For : Applicants relocating to Lisbon from international locations.
Perks & Benefits
Professional Growth : Defined pathways toward team leadership, quality assurance, or training roles within the organization.
Paid Training : Fully funded, comprehensive onboarding instruction program starting from day one.
Workplace Environment : Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
Health Support : Complimentary private health coverage after six months of service, alongside confidential mental health support services.
Local Advantages : Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.