Sales & Events Manager | Grand Hotel Timeo, A Belmond Hotel

As the Event Sales Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key figure in the commercial and operational management of the groups and events segment.
Operating at the intersection of sales and operations, you will be responsible for driving proactive and reactive sales strategies (spanning both rooms and the F&B department), ensuring deal conversion and the flawless delivery of luxury service standards.
Your objective will be to strengthen Grand Hotel Timeo's positioning in the high-end events market by coordinating the team and working closely with all operational departments.
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
Main Responsibilities Include:
Sales Management and Negotiations (Reactive & Proactive)
Promptly handle incoming inquiries for events and groups, managing the entire negotiation lifecycle and creating customized proposals to maximize conversion
Work closely with the Events Executive, SESO management, and the hotel team to exceed client expectations during negotiations
Develop systematic follow-up strategies for leads that do not convert immediately, while continuously monitoring incoming requests
Utilize personalized communication to showcase the unique offerings of our hotel and destination
Organize and coordinate client site inspections, collaborating with the Special Events Sales Office (SESO) in Milan for both pre- and post-visit activities
Manage all details regarding group accommodation (tour series, leisure, and corporate groups), from rooming lists to room block management and cut-off dates
Support the PST and SESO teams in managing on- property commercial initiatives, such as familiarization trips (MICE and Celebration Fam trips)
Development of Opportunities and Tailored Proposals
Create customized event proposals (non-accommodation related) that highlight upselling opportunities, such as premium packages, additional services (catering, decorations, audiovisual), and exclusive experiences (team-building activities, excursions)
Promote value-added services (VIP treatments, personalized itineraries, or unique local experiences) to increase revenue per event
Collaboration with Operations and Operational Coordination
Ensure alignment between sales and operations, making sure that all logistical details, set-ups, and client requests are clearly communicated to the operational team for flawless execution
Organize pre-conference meetings and support operational teams during the execution of events
Maintain constant communication with the Front Office Manager, Housekeeping, and Food & Beverage Manager to guarantee the flawless execution of all groups and events
Implement a continuous feedback system and exit interviews with the SESO Director, General Managers, and Operations to monitor client satisfaction and continuously refine service standards
Performance Metrics (KPIs)
Monitor and analyze event-related revenue metrics to evaluate the effectiveness of sales strategies
Achieve pre-set group and F&B revenue targets, as well as established banqueting objectives
Maintain high standards of guest satisfaction and ensure strong alignment with key stakeholders
Requirements
Experience: Proven experience in a similar sales or events management role, preferably within luxury hospitality or upscale hotel environments
Education: Degree in Hospitality Management, Business Administration, Economics, or equivalent qualification
Languages: Excellent command of written and spoken English and Italian; knowledge of a third language is considered a strong plus
IT Skills: Proficiency in MS Office and major hotel property management / event booking systems (e.g., Opera)
Skills & Competencies:
Strong commercial acumen and results-driven mindset
Excellent communication, negotiation, and interpersonal skills
Outstanding organizational skills with meticulous attention to detail
Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment
Strong collaborative approach and team-working skills across multiple departments
Benefits
What We Offer:
permanent contract
competitive salary
incentive plan
Team social events
Meals provided at our staff canteen during working hours.
A unique opportunity to gain experience in a world-class luxury environment.
Participation in the hotel's training and development programs.
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn