Renewal Specialist | Italian Market

Lexroom
is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today
more than 20,000 legal professionals
across
Italy, Spain, Germany, France, and Bulgaria
rely on
Lexroom
.
We're backed by $73M
from Left Lane Capital, Base10 Partners, and Eurazeo, and
we're a team of around 300 builders
who move fast, say things straight, and own each outcome.
Our next goal? Become Europe's most-used legal product.
Why
Lexroom
?
Shape the Standard:
Be part of the team setting the benchmark for legal AI in Europe.
Work with the Best:
Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
Deliver Meaningful Results:
Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At
Lexroom
, we leave buzzwords behind. Here, you'll build something that lasts:
a trusted platform, a strong reputation, a new standard for the legal world.
The Role
As a
Renewals Specialist
, you will drive customer
retention
and ensure high operational efficiency across our legal accounts. You will manage the entire
renewal process
, proactively
prevent churn
through usage data analysis, and partner closely with Customer Success Managers to maintain CRM hygiene and safeguard our recurring revenue.
Your Key Responsibilities
Own the renewal process end to end for an assigned portfolio
: track upcoming renewal dates, prepare and send renewal paperwork, and keep pricing and terms accurate in HubSpot.
Monitor customer engagement/usage scores across the book on a regular cadence
, flag at-risk accounts early, and run proactive outreach to re-engage customers before churn becomes likely.
Support CSMs on their own portfolios
: prepare renewal packages, chase signatures, keep CRM data clean, and take on administrative or lower-touch account tasks so CSMs can focus on strategic relationships and expansion.
Spot usage drop-offs or dissatisfaction signals
and either resolve them directly (quick troubleshooting, product education) or elevate to the right CSM/Team Manager with full context.
Track and report on renewal KPIs
(renewal rate, on-time renewal rate, save rate on at-risk accounts) and help refine the churn-prevention playbook.
What You'll Bring
0-1 years
of
experience
in a sales, account management, or customer-facing commercial role (internships count - we care more about aptitude and drive than tenure).
Comfortable working with data
: you're happy inside a CRM, reading engagement/usage scores, and using them to prioritize your day.
Organized and detail-oriented
: you can manage a portfolio of renewal deadlines without letting anything slip.
Proactive and resilient
: you reach out before a customer has to complain.
You speak both
Italian
and
English
.
Optional but a bonus: familiarity with
HubSpot
or a similar CRM; interest in the legal industry (no legal background required).
Growth Path
This role is designed as an entry point into Customer Success at Lexroom, not a dead end. Based on your results against renewal and churn-prevention targets, you'll have the opportunity to move into a full
Customer Success Manager
role within approximately 6 months - taking ownership of a dedicated portfolio across the full customer lifecycle (onboarding, adoption, renewal, and expansion).
What Sets Us Apart
An Exceptional Team
At
Lexroom
, you'll work alongside top talent in tech and legal AI.
Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
Growth that Matters
We hire exceptional people to make a difference—and we give them space to lead.
Your work will shape the future of legal technology and set new standards for the field.
Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
Rewarding Your Contribution
We value excellence and share success:
Annual Salary Range:
€28,000 RAL + €10,000 Bonus
Equity Package:
Align your growth with the company's long-term success.
Benefits That Matter
Hybrid Work:
Flexibility to balance remote work with in-person collaboration at our
Milan HQ
Health Insurance:
Comprehensive coverage to ensure peace of mind.
Meal Vouchers:
Daily support to make your lunch breaks easier.
Performance Bonuses:
Rewards tied directly to measurable results.
Team Retreats & Off-sites:
Dedicated time to connect, collaborate, and spark bold ide