Junior It Help Desk

ppJob Posting Date: 14 Sept **br/Location:br/Venice, ITbr/Job ID: *br/School: H-Farm Venicebr/Company: Nord Anglia Education /p /brh3Join Our Team at H-FARM International School /h3 /brpInspiring the next generation through innovation, creativity, and excellence in education.
/p /brh3Job Description /h3 /brpThis is a bhands-on, user-facing role /b where technical knowledge is important, but attitude and interpersonal skills are equally essential.
/p /brpThe ideal candidate is naturally helpful, patient and approachable, enjoys solving problems for others and is comfortable interacting with people with different levels of technical knowledge.
/p /brpThe role is designed for someone who is bwilling to learn and develop their technical skills on the job /b, working closely with the IT team and progressively taking on more responsibilities.
/p /brh3Areas of Responsibility and Key Tasks /h3 /brh3IT SUPPORT /h3 /brul /brliProvide first-level IT support to students, teachers and staff, both remotely and in person.
/li /brliReceive, assess and resolve basic IT requests, escalating more complex issues when necessary.
/li /brliSupport users with hardware, software, connectivity and access-related issues.
/li /brliSet up and configure IT devices according to company standards.
/li /brliManage and update support requests through the ticketing system, ensuring timely follow-up.
/li /brliAssist with hardware and software inventory and general IT administration.
/li /brliSupport the maintenance and troubleshooting of school IT equipment, including printers, projectors, TVs and other classroom devices.
/li /brliAssist the IT team with day-to-day activities, projects and other tasks where support is required.
/li /brliFollow IT security and data protection guidelines and contribute to maintaining a safe and reliable IT environment.
/li /br /ul /brh3MULTIMEDIA AV SUPPORT /h3 /brul /brliProvide basic technical support for classroom, meeting and school event equipment.
/li /brliAssist users with projectors, screens, audio equipment, TVs and other multimedia devices.
/li /brliSupport the IT team with the setup and management of technical equipment for events and meetings.
/li /br /ul /brh3Skills Personal Attributes /h3 /brul /brliBasic knowledge of IT systems, hardware and software.
/li /brliStrong customer-service and assistance mindset, with a genuine willingness to help users.
/li /brliExcellent communication and interpersonal skills, with the ability to interact professionally and positively with students, teachers and colleagues.
/li /brliGood problem-solving and troubleshooting attitude.
/li /brliWillingness to learn and develop new technical skills.
/li /brliAbility to work effectively as part of a team.
/li /brliGood organization and time-management skills.
/li /brliProactive, reliable and responsible approach to work.
/li /brliEnglish B2/C1 /li /br /ul /p #J-***-Ljbffr