Back Office Gaming Support Specialist

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Start with us in July and unlock a weekend getaway credit after 6 months. Beach, Spa resort or mountains—the choice is yours
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Italian to join our Game Support Team - get the job you will enjoy
A typical day:
Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes
If you have:
Fluency in Italian and a good command of English
Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
Player empathy and understanding a player's perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team's success
We Offer:
Relocation support with a €1,500 relocation package to help cover transportation, initial rent, and assistance in finding long-term accommodation
Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Back Office Gaming Support Specialist - Relocation to Sofia, Bulgaria with Italian and English (m/f/d) IT