Guest Services Manager

16 ore fa

Lazio, Italia Rosewood Rome Tempo pieno

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Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.
As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency.
We strive to Make the Place
- creating a future where people and place enrich one another.
Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.
As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency.
We strive to Make the Place
- creating a future where people and place enrich one another.
Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property.
This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.

Key Responsibilities
Guest

Experience:
Ensure seamless check-in/check-out processes and personalized guest services; Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism; Maintain high standards of hospitality and service in line with Rosewood brand expectations.
Team Leadership:Supervise, train, and motivate front office staff including reception, bell desk, and night audit; Conduct regularperformance reviews and coaching sessions; Foster a culture of excellence, teamwork, and continuous improvement.
Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy; Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept; Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.
Financial & Reporting:Prepare and manage departmental budgets and forecasts; Analyze guest feedback and operational data to identify areas for improvement; Ensure accuratebilling and financial transactions.
Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively; Stay updated onindustry trends and implement innovative solutions to enhance guest satisfaction.

Qualifications:
Bachelor's degree in Hospitality Management or related field; Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role; Strong leadership, communication, and interpersonal skills; Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite; Multilingual abilities are a plus; Impeccable grooming and professional demeanor;

We offer
a competitive salary ranging from €35,000 to €42,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.
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Guest Services Manager

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