Guest Experience Agent

GUEST EXPERIENCE AGENTPronto/a a candidarsi?
La preghiamo di leggere la descrizione almeno una volta prima di fare clic su "Candidati".
The Guest Experience Supervisor oversees the Guest experience team to deliver exceptional guest services, acting as a liaison between guests and the hotel, and managing various requests like reservations, transportation, and local recommendations.

Key responsibilities
include handling escalated guest issues, maintaining and exceeding our service standards, coordinating with other departments, and ensuring a personalized and memorable guest experience.
The role involves wearing multiple hats: information provider, problem solver, sales representative, public relations agent, activity coordinator, and more, all while maintaining the highest levels of professionalism, efficiency, and warmth.
Reports to: Guest Experience SupervisorMAIN DUTIES AND

RESPONSIBILITIES:
Provide exceptional and personalized service to guests, responding to inquiries, handling special requests, and offering information on local attractions, dining, and entertainment.
Professionally and tactfully resolve escalated guest issues and complaints, empowering team members to handle problems effectively.
Ensure the daily operations of the desk run smoothly, maintain cleanliness and organization, and coordinate with other hotel departments to meet guest needs.
Guarantee the presence and exclusive assistance of a Guest Service Ambassador to guests of the VillaAcquire up-to-date knowledge of the local area, including events, attractions, and services, to provide accurate and tailored recommendations to guests and team membersBe proactive and innovative in suggesting alternative solutions to enhance guest experiences.
Act as a liaison between guests and hotel departments to ensure a smooth and enjoyable stay.
Develop strong relationships with returning guests to encourage loyalty and repeat business.
Support the Front Office team with administrative duties and guest service tasks as neededMonitor and maintain Borgo Pignano guest service standards and ensure adherence to company policies and procedures.
Manage the preparation and delivery of welcome amenities and personalized guest cards to enhance the guest experience.
Respond promptly and professionally to guest reviews and surveys, ensuring feedback is acknowledged and appropriate follow-up actions are taken.
Go beyond the call of duty to exceed guests expectationsREQUIREMENTS:English: C2.
A third language is a plusMaster/Degree in Hospitality is a plusPrevious experience of at least 2 years in a similar role within a luxury hotel or resortReferencesProficiency in hotel management systems (i.
E. Opera Cloud) and Microsoft Office Suite.
Flexibility to work shifts, including evenings, weekends, and holidays.
OUR OFFER:Fixed term working contract of 8 months as from May *
* according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in * hours per week over 5 days with two rotating days off.
Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
Training on Quality assessment and sector regulations.
Welfare credit provided based on guest satisfaction.
Company canteen.
xrtlpzc Uniform and uniform laundry service.
RAL: € **,00 on 14 monthsNo logdingWorkplace: Via Bolognese 89
- Firenze