Aftersales Technical Services Senior Specialist

pstrongCOMPANY OVERVIEW /strong /ppbr / /ppStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions.
Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate.
Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
/ppThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day.
And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
/ppWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
/ppbr / /ppstrongABOUT THE ROLE /strong /ppbr / /ppWe are seeking a strongAftersales Technical Services Senior Specialist /strongto join our strongLeapmotor International /strong.
/ppbr / /ppAs a Aftersales Technical Services Senior Specialist, you will drive tstrongechnical readiness, support product quality improvemen /strongt, and act as a strategic interface between engineering, quality, technical assistance teams, and the strongworldwide /strong aftersales network.
This role offers a unique opportunity to influence customer satisfaction, service excellence, and operational performance on a global scale.
/ppYou will work in a highly stronginternational environment /strong, collaborating with strongcross-functional teams /strong and supporting the continuous evolution of technical service processes across the organization.
/ppbr / /ppbr / /ppstrongKEY RESPONSIBILITIES /strong /ppbr / /ppstrongLead Global Technical Readiness /strong /pulliDrive the worldwide deployment of technical repair processes for new vehicle launches and product upgrades.
/liliEnsure readiness of repair procedures, technical documentation, service information, and diagnostic tools.
/liliCoordinate technical training strategies and ensure network preparedness.
/liliOversee the implementation and communication of recall and service campaigns across markets.
/liliGovern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives.
/li /ulpbr / /ppstrongDrive Product Quality Technical Excellence /strong /pulliAct as the technical reference point for assigned vehicle platforms and products.
/liliProvide expert technical guidance to internal stakeholders and external partners.
/liliCollaborate closely with Engineering teams to identify and develop repair solutions for emerging technical issues.
/liliSupport critical and escalated cases, including complex field issues and high-impact customer situations.
/liliAnalyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities.
/li /ulpbr / /ppstrongMonitor Performance Continuous Improvement /strong /pulliTrack and analyze key Aftersales performance indicators across global markets.
/liliDrive actions aimed at improving repair effectiveness, service quality, customer satisfaction, and operational efficiency.
/liliPromote best practices and continuous improvement initiatives throughout the technical service network.
/li /ulpbr / /ppbr / /ppstrongWHO WE ARE LOOKING FOR /strong /ppbr / /pulliMinimum strong8 years of experience /strong in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions.
/liliProven experience working in stronginternational and cross-functional environments /strong.
/liliSolid understanding of strongvehicle systems, diagnostics, repair processes /strong, and strongtechnical problem-solving /strongmethodologies.
/liliStrong strongtechnical aptitude /strongand understanding of strongvehicle design, functionality, diagnostics /strong, and repair principles.
/liliHands-on experience with strongaftersales processes /strongsuch as Technical documentation, Diagnostic tools, Warranty management, Recall and service campaign execution, Technical assistance and Service procedures and workshop operations.
/liliGood knowledge of strongAftersales systems and tools /strong, including SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty systems and DMS platforms.
/liliExperience in Parts Supply Chain processes is considered a strong asset.
/liliExcellent stronganalytical and problem-solving capabilities /strong with the ability to identify root causes and implement sustainable solutions.
/liliStrong strongcus