Telecom Support Engineer

1 giorno fa

Modena, Emilia Romagna, Italia Mavenir Tempo pieno

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ph3About Us /h3 pMavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.
As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers /p h3Role Summary /h3 pProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
/p h3Key Responsibilities /h3 h3What will you do?
/h3 ul liDeploy products to customer systems (either onsite or remotely) /li liPerform cross-product support including complex system recovery /li liAnalyze log files to assist in problem identification and resolution /li liDiagnose and isolate complex cross product inter working issues and third party issues /li liOwn and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met /li liPropose, review, approve and implement changes on systems in deployment or support phase /li liRecommend product/process improvements to product development team and product management /li liParticipates in 24x7 on-call coverage during out-of-office hours /li /ul h3What we expect you already know/have?
/h3 ul liWillingness to learn new things /li liWillingness to travel to abroad to customers /li liAnalytical thinking /li liGood experience working with Linux and network administration /li liExperience of installing, upgrading and configuring computer hardware and software /li liGood virtualization experience /li liKnowledge of mobile networks /li liGood understanding of software engineering principles /li liExperience working with IP networks /li liExperience working with DBs /li liKnowledge of Kubernetes Docker /li liExperience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM /li /ul h3Accessibility /h3 pMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
/p pTelecom Support Engineer • modena, Italy /p /p #J-*-Ljbffr

Telecom Support Engineer

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