Order Management

Artemest celebra l'eccellenza dell'artigianato e del design contemporaneo italiani, riunendo oltre * tra i migliori maestri artigiani e marchi del Paese.
Fondata nel ** dal CEO Marco Credendino e dalla Direttrice Creativa Ippolita Rostagno, l'azienda nasce con la missione di condividere con il mondo la bellezza, la qualità e l'unicità del made in Italy.
Con sedi a Milano, Londra, Dubai, Miami e New York, Artemest collabora con clienti privati, interior designer e progetti di sviluppo su larga scala a livello internazionale, portando il savoir-faire italiano in contesti contemporanei e globali.
Posizione: To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.
What will be your key responsibilities?
Provide excellent customer support (in English) through emails and calls
Understand customers' requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives
Offer information
Duration: 6 months
Working hour: full-time (from Monday to Friday, from 9am to 6pm)
Monthly compensation: 600€
Ticket restaurant provided according to the company policy
Requisiti: Who are we looking for?
Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native (any other language is a plus)
Previous work experience is considered a plus
Altre informazioni:
Our Perks
Positive workplace.
We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
Entrepreneurial mentality.
We're always looking for people eager to step up their tasks and skills
Innovative and tech-oriented environment.
We're changing the way people buy, sell, and perceive luxury
We are committed to fostering an inclusive workplace for everyone.
We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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