Customer Support Intern – Legal Engineering Team

At Aptus.AI, our goal is to shape knowledge, starting with the law, and make it digitally accessible to everyone.
We use AI to enhance skills that are purely human: we automate repetitive work so people can focus on what truly adds value.
Our platform, Next-OS, brings this approach into the daily work of legal departments, compliance teams and professional firms.
We are a multidisciplinary team of machine learning and data experts, compliance specialists, NLP researchers, managers, designers and philosophers, and we value transparency, ownership and the readiness to adapt.
We work with banks, insurers, corporates and legal professionals, and we're backed by leading venture capital funds.
As we scale across Europe, from Italy to Luxembourg, we're looking for a Customer Support Intern to join our Legal Engineering Team, support our customer support initiatives and gain hands-on experience across the full customer life cycle.
This 6-month paid internship is designed for fast learners who want to make an impact from day one.
You don't need specific technical expertise-what matters most is curiosity, proactivity, and the drive to learn quickly.
The role offers a clear path to a full-time offer for those who demonstrate growth, ownership, and results.
You'll report directly to the VP of the Legal Engineering Team and gain exposure to every area of customer support, from strategy to execution.
Responsibilities
As a Customer Support Intern, you'll:
Support user onboarding, ensuring users have a smooth and engaging experience with the platform
Assist the Legal Engineering Team in responding to user requests and identifying pain points to improve satisfaction
Contribute to scaling customer support processes, helping us streamline and automate recurring tasks
Contribute to customer advocacy, representing their voice internally, surfacing unmet needs, and collaborating with product and tech teams to explore potential improvements
Help manage our CRM and support the setup of automation workflows to improve efficiency
Assist with customer relationship management, contributing to engagement and retention initiatives
Use AI tools (such as Claude) in your daily work to analyse user requests, draft replies and improve support processes
Qualifications
Currently studying or recently graduated in Law, Business, or related fields
Fast learner with the ability to adapt quickly and take ownership from day zero
Proactive mindset: you don't wait for instructions, you bring ideas and solutions
Good writing and communication skills in Italian and English (French is a plus)
Curious about AI: you've experimented with tools like ChatGPT or Claude and want to use them in your daily work (no advanced experience required)
Detail-oriented, curious, and motivated to contribute in a high-growth, fast-paced environment
Previous internship experience in startups, consulting or corporate (nice to have)
Duration: 6 months
Compensation: Paid internship
Location: Hybrid or full remote (option to work from our Milan or Pisa offices)
Reporting to: VP of Legal Engineering Team
Future opportunity: Internship aimed at transitioning into a full-time role for strong performers
Why Join Aptus.AI
At Aptus.AI, we operate with the mindset of an international scale-up - not a local startup.
We are building a company with global reach and the ambition to become a category leader in RegTech.
What sets us apart:
Strong financial backing: Supported by top-tier VCs who believe in our vision
Elite team: Learn directly from founders, experienced operators, and top-tier alumni
Broad exposure: Hands-on experience across every area of customer support, from strategy to execution
High-performance culture: Expect a steep learning curve and real impact from day one
Remote-first flexibility: Work remotely with opportunities to connect in Milan
Career growth: Designed to turn into a full-time position if you prove your value
Not a Perfect Fit?
Think you don't tick all the boxes?
That's fine - we still want to hear from you.
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