Head Of Operations

CompanyDott brings shared micro?mobility solutions across Europe, merging TIER and Dott in March **.
With more than 250,000 shared vehicles in 400 cities across 21 countries, Dott aims to transform urban mobility.
PositionFull?time, permanent.
ResponsibilitiesRecruit, train and manage the Operations Managers (OM) of your region, including people and performance management.
Manage a portfolio of external partners: source, contract, onboard and oversee relationships.
Define, monitor and report operational KPIs for OMs; develop plans to achieve regional targets.
Provide analytical support to local OMs using tools such as Looker, Excel and other analytics platforms; translate metricsinto action plans.
Ensure new product features and processes are rolled out smoothly in local markets and that teams comply with Dott's standard operating procedures.
Foster best?practice sharing across markets; identify, prioritise and escalates product improvement opportunities.
Lead cross?functional projects that drive operational improvement and innovation, including experimentation in local markets.
Plan and forecast regional development activities, including budgeting and tender processes to support sustainable growth.
Track revenue and cost metrics; work closely withcontrolling to maintain cost discipline and manage variance to budget.
Qualifications5+ years of experience in operations management, consulting, manufacturing, engineering, or a start?up/entrepreneurial environment.
Prior experience in mobility, transport or logistics (e.
G., Uber, Deliveroo) is preferred.
Strong people?management and performance?management skills.
Data?driven mindset with proficiency in Excel, Google Sheets, Looker, Tableau, Kepler or SQL.
Project?management experience is a plus.
Highly organized and comfortable in a fast?paced, demanding setting.
Conflict?management skills.
Excellent communication skills in English and Italian (oral and written).
Salary**€ – **€ annually, gross.
BenefitsOne?time home?office bonus to set up your workspace.
Annual learning and development budget.
Access to our rides program of e?scooters and e?bikes (opt in/out).
Mental?health partnership: free one?on?one video counselling and self?guided development.
Sabbatical program.
Flexible

working hours
and remote work option.
Diversity and inclusion initiatives.
Public?holiday swap to exchange two holidays.
Voluntary day off for charity work.
Benefits may vary by country and position.
Equal Opportunity StatementWe actively encourage a diverse and inclusive environment that values each employee's individuality.
We provide affirmative action to ensure equal opportunity for all applicants, regardless of nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity.
If you live with a disability, chronic illness or neurodiversity, please let us know so we can facilitate a smooth application process.
ApplicationClick to apply.
Tell us why you're the right fit for this role.
PrivacyAt Dott, we respect fundamental privacy rights.
We process your personal data in accordance with the General Data Protection Regulation ("GDPR").
For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.
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