Program Assistant

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/ph3Program Assistant (Rome, Italy) /h3pItaly Part Time Italy - Rome, Rome, Roma, IT /ppProgram Assistant /pulliContract Type: Part time, Defined Term; 20 hours/week, December ** – May ** /liliBenefits: Enjoy flexible work arrangements, an appreciation for work/life balance, and professional development opportunities /liliReports to: Italy Programs Director, based in Rome /li /ulh3Position Overview /h3pAre you a life-long learner, curious about the world around you?
/ppAre you ready to bring your unique skills to a mission-driven organization?
/ppDo you enjoy being a part of a student's journey of personal, academic and intercultural growth?
/ppIf so, we would love to welcome you to our global community
/ppWe are seeking two Program Assistants to join our Rome team.
In this role, you will be responsible for logistical, operational, and cultural integration tasks (confirming activities and bookings, accompanying field trips and site visits, communicating with students and faculty) ensuring that all programme activities are well-organized and that students receive the necessary support during their stay in Rome.
All programmes include day trips and overnight excursions that take place at varying times (including evenings and weekends), which the Custom Program Assistant is required to support.
/ppIFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success.
With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe.
Our commitments to inclusive excellence , intercultural agility , individualized learning and enduring impact are present in every aspect of our programs.
/ppInclusion is a driving passion of our organization.
We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus.
If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.
/ppIn this position, the standard duties include, but are not limited to: /ph3Cultural and Social Integration /h3ulliAct as an ambassador for IFSA and the country and share enthusiasm for local culture.
/liliHelp students feel welcome and assist with understanding the local culture and environment.
/liliSupport students with practical tasks such as navigating public transport and getting a phone plan if necessary.
/li /ulh3Ongoing Program Support /h3ulliAccompany students to activities, events, and excursions, including activities outside of Rome.
/liliEnsure classroom spaces are properly equipped.
/li /ulh3Incident Management and Reporting /h3ulliManage student incidents through IFSA's CRM, SalesForce , and liaising with the Custom Program lead and Site Director.
/liliEnsure students have downloaded and registered on the Alert Media App.
/li /ulh3Financial Management and Post-Program Review /h3ulliDocument all spending, save receipts, and prepare a spending report.
/liliCreate a post-program document outlining what went well (WWW) and what could be even better if (EBI).
/li /ulh3Emergency Response and Student Welfare /h3ulliAttend and review relevant training materials - including Health and Safety 101, Prevent, and Emergency Response.
/liliContribute to emergency response and student incident management based on established protocols.
/li /ulh3Requirements /h3ulliOne - two years of work experience.
/liliContagious enthusiasm for IFSA's mission, vision and commitments.
/liliSound organizational and project management skills.
/liliSuccess in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
/liliAn ability to respond calmly and professionally to emergency situations.
/liliGeneral knowledge of the city of Rome.
/liliThe legal right to work in Italy, physically reside in Rome /li /ulpWe know there are great candidates who won't check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven't considered.
/ph3Physical and Work Environment /h3ulliWorking on a computer, placing phone/video calls.
/liliRequired to navigate and travel around the city and for excursions, potentially outdoors in the heat or rain /liliOccasional physical activities such as arranging chairs/tables in conference room settings.