Customer Success Manager
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Since **, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region's growing digital ecosystem.
We are seeking an experienced
Customer Success Manager
to manage key client relationships from capacity planning and project delivery through to ongoing account management.
Based in
Ferrera Erbognone, Italy
, you will act as a trusted partner to key customers, ensuring the successful delivery of projects while building long-term relationships and identifying opportunities to support future business growth.
Key Responsibilities
Serve as the primary point of contact for key clients and manage ongoing relationships
Understand customer capacity, site selection, and future expansion requirements
Lead and coordinate responses to RFIs, RFPs, and commercial discussions
Develop business cases, management presentations, and approval papers
Manage project delivery against agreed milestones and ready-for-service dates
Coordinate cross-functional teams to ensure successful execution of client requirements
Manage escalations, reporting, and performance reviews
Support budgeting, forecasting, and financial performance monitoring
Minimum requirements
Bachelor's degree in Business, Engineering, or a related discipline
5+ years' experience in customer success, account management, client management, or a similar customer-facing role
Experience within data centres, infrastructure, construction, engineering, or project-driven environments is advantageous
Strong stakeholder management and project coordination skills
Excellent communication and relationship-building abilities
Fluent English required; Italian and/or French language skills would be beneficial
#J-***-Ljbffr
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