Field Controls Technician

ppbTITLE: Field Controls Technician FLSA: Non-Exempt /b /p pbUPDATED: 08/15/2026 DIVISION: DSS /b /p pbREPORTS TO: Customer Care Manager /b /p h3Summary /h3 pProvide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.
/p h3Essential Responsibilities /h3 ul liSystematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
/li liCommission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
/li liReview work completed, costs, time, and additional work identified while on site with manager and customer as needed.
/li liCreate thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
/li liConduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
/li liLead and train less experienced service personnel as needed.
/li liFollow standardized procedures.
/li liCollect requisite information to create standardized procedures when opportunities are identified.
/li liPlan and lead RPM controls and automation work.
/li liCollaborate with RPM team on strategic vision, sales leads, and plan of execution.
/li /ul h3Behavioral Performance Expectations /h3 ul liLives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience.
Treats fellow coworkers and customers with respect during conversations and interaction with each other.
Follows up with customer to ensure satisfaction before departing jobsite.
Shares information with others.
Encourages unity rather than "us vs. them" thinking in self and others.
/li liSelf-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly.
Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow.
Takes initiative with manager to participate in, and is committed to, training programs.
/li liMaintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team.
Knows when to act independently and when to elevate issues.
/li /ul h3Job Specific Competencies /h3 ul liTime Management /li liAbility to work collaboratively with local and cross functional technical teams /li liEffective verbal written communication skills to support positive outcomes /li liPractical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment) /li liAbility to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts /li liBasic knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contactors, motors) /li liBasic knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens) /li liBasic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps) /li liBasic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves) /li /ul h3Technology Specific Competencies /h3 pInjection Molding / Extrusion: /p ul liAbility to read hydraulic and electrical schematics as well as navigate OEM documentation /li liUnderstands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit (IM), plasticizing unit, injection unit, hydraulic unit, and robots) /li /ul h3Reaction Process Molding /h3 ul liAbility to work collaboratively with local and cross functional technical teams during service visits and large-scale installations /li liAbility to read chemical flow schematics, hydraulic flow schematics, electrical schematics as well as navigate OEM documentation.
/li liUnderstands equipment function: Able to identify equipment functional locations and state general equipment functions for RPM equipment (hydraulic presses, electrical presses, rotary conveyors, hydraulic unit, and robots) /li liUnderstands function of and can troubleshoot E-Stop circuitry /li /ul h3Supervisory Responsibility /h3 pThis position has no supervisory responsibilities.
/p h3Work Environment /h3 pThis job operates primarily at KM customer's sites, although some technical support may be provided from the home office as directed by management.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and forklifts.
The noise level in the work environment can be loud.
While on site, field