Global Director

ph3Are You Ready?
/h3 pCAI is a professional services company established in **** that has grown year over year to nearly 800 people worldwide.
For mission-critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.
/p pOur approach is simple because our Purpose informs everything we do: /p pWe exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.
/p h3Our Foundational Principles: /h3 ul liWe act with integrity /li liWe serve each other /li liWe serve society /li liWe work for our future /li /ul pAt CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations.
From the beginning, we've challenged ourselves to do what others wouldn't.
Not just setting industry standards, but redefining them entirely.
We are bold in our thinking and creative in our approach.
We operate at the intersection of wisdom and technology and thrive when they come together with humanity.
/p pFor us, operational readiness isn't simply a goal—it's a way of life.
Tomorrow demands to be at the forefront of today.
We get there through tireless effort, precision, efficiency, and an unwavering belief that there is always room for advancement.
We're not interested in how it used to be done.
We're obsessed with how it will be done.
/p pThe Global Director, Accounts Receivable leads the global Order-to-Cash finance process and is responsible for billing, customer invoicing standards, cash application, collections governance, dispute resolution coordination, credit policy administration, Average Days Delinquent (ADD) performance, bad debt reserve support, and AR integration for acquired companies.
This role ensures that revenue is billed accurately, collected efficiently, and reported consistently across all countries.
/p h3Key Responsibilities: /h3 ul liOwn the global AR process, including customer setup, billing readiness, invoice issuance, collections routines, cash application, dispute tracking, credit review support, and AR month-end close procedures.
/li liEstablish global billing, collections, credit, cash application, dispute escalation, and bad debt reserve procedures while allowing for country-specific statutory and customer requirements.
/li liPartner with operations, project management, sales, legal, tax, treasury, and local finance teams to resolve invoicing issues, contractual billing requirements, disputes, credit concerns, and collection barriers.
/li liDevelop AR reporting and metrics, including ADD, aging, collection effectiveness, unapplied cash, dispute aging, invoice rejection rates, billing cycle time, and high-risk customer exposure.
/li liLead standardization and automation of billing and cash application processes, including ERP workflows, customer portals, invoice templates, project billing controls, and integrated reporting.
/li liSupport acquisition integration by mapping order-to-cash processes, aligning billing requirements, migrating customer master data, standardizing collection routines, and stabilizing AR reporting.
/li liMaintain controls over customer master data, billing authorization, revenue cut-off, credit approvals, allowance judgments, write-offs, cash application, and documentation retention.
/li liPartner with FPA to provide visibility of receipts, overdue balances, collection risks, and other AR matters impacting liquidity and cash flow forecasting.
/li liDrive continuous improvement through billing discipline, collections management, effective dispute resolution, and increased visibility and accountability for receivables.
/li /ul h3Qualifications: /h3 ul liBachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
/li li8+ years of AR, order-to-cash, billing, collections, project accounting, shared services, or accounting operations leadership experience.
/li liExperience in a professional services, consulting, engineering, project-based, multi-country, or acquisition-driven environment is preferred.
/li liDemonstrated experience standardizing and improving processes, implementing controls, and driving automation across a complex organization is highly desirable.
/li /ul pWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace.
Diversity is a strength for our global company.
We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society.
/p pThis job description is not all inclusive and you may be asked to do other duties.
CAI will also cons