Starbucks Shift Supervisor

ph3Shift Supervisor /h3 h3What We Do /h3 pAt Applegreen, web Refresh Travelers on their Journey /b.... ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. /p h3Our Core Values /h3 ul liOur customers and communities are at the heart of everything we do. /li liWe value and develop our people. /li liWe are driven by pace, passion and performance. /li liWe seek opportunities and embrace change. /li /ul h3Benefits /h3 ul liFlexible Schedules /li liMedical/Dental/Vision Insurance /li liPaid Time Off /li li401 (k) with Company Match /li liEarned Wage Access – Pay on Demand /li liEducation Assistance /li liEmployee Referral Bonus /li liMeal Discount /li liPet Insurance /li /ul h3What You'll Do /h3 pAs the bShift Supervisor /b, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures. /p ul liLead the activities of team members on shift. /li liConsistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints. /li liComplete opening, daily and closing procedures/checklists in accordance with company policies/procedures. /li liOperate point-of-sale (POS) system, accurately process receive payment from customers, and follow all customer service and cash handling policies and procedures. /li liEnsure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products. /li liComplete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning. /li liStock, clean, and sanitize workstation and equipment. /li liActively cross-sell and up-sell products. /li liMaintain a solid knowledge of products and services available in the plaza. /li liAssist in the training of new team members. /li liFollow required brand standards, food safety requirements, as well as all company policies and procedures. /li liInform plaza leadership of any observations, concerns, or problems that are witnessed or experienced. /li liExecute a variety of other tasks as assigned. /li /ul h3Essential Experience Skills /h3 ul liCash handling and customer service experience required. /li liShift supervisor or leadership experience preferred. /li liDemonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner. /li /ul h3Requirements /h3 ul liAble to stand and walk for an extended period of time. /li liFrequently bend, twist, lift and carry at least 40 pounds. /li liRequires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers. /li liAvailable to work a flexible schedule including days, nights, weekends, and holidays. /li liMaintain regular and consistent attendance and punctuality, with or without reasonable accommodation. /li /ul pThis is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). /p /p #J-*-Ljbffr